Introduction to Health Care Quality : Theory, Methods, and Tools.

Intro -- Title Page -- Copyright -- Table of Contents -- Dedication -- List of Figures and Tables Preface -- Preface -- Acknowledgments -- About the Author -- Introduction -- Part I: Quality Management Fundamentals -- Chapter 1: Foundations of Health Care Quality -- Defining Quality -- Contributions of Quality Theorists-Nothing New under the Sun -- Quality Management Methodologies -- Organizations Making an Impact on Quality and Safety Standards -- Centers for Medicare and Medicaid Services -- Institute for Healthcare Improvement -- Agency for Health Research and Quality -- National Quality Forum -- The Leapfrog Group -- Data: The Foundation of Quality Management -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Chapter 2: Understanding the Impact of Health Care Reform -- The Affordable Care Act -- New Models of Payment -- New Models of Providing Care -- New Models for Collecting Data -- Improving Interpersonal Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Chapter 3: Making the Case for Change -- What Is Involved in Change? -- Managing and Measuring Quality in the Reform Environment -- Who Is Involved in Change? -- Changing Communication -- The Role of Data in Promoting Change -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestion for Further Reading -- Useful Websites -- Chapter 4: New Challenges for Health Care Professionals -- Meeting Statistical Expectations for Standards of Care -- Meeting Patient Expectations -- Role of Dashboards -- Role of Data Analysis -- Understanding Different Kinds of Data -- Managing Care for Chronic Illness across the Continuum -- Managing Aggregated Patient Care Issues -- Improving Communication -- Summary -- Key Terms.

Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Chapter 5: Improving Patient Safety -- Understanding Medical Errors and Adverse Events -- High-Reliability Organizations -- The Role of Quality Management in Promoting a Safety Culture -- Prioritizing Improvements -- Expanding Data Sources: Partnerships to Develop Best Practice -- Leading Organizational Improvements -- The Role of Nursing Leaders in Promoting Safety -- The Role of the Medical Staff in Promoting Safety -- Promoting Safety through Effective Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Part II: Applying Quality Tools and Techniques -- Chapter 6: Working with Quality Tools and Methods -- Identifying a Problem -- Describing Information -- Variability -- Making Use of Data -- Using Quality Tools and Techniques to Improve Safety -- Clinical Pathways or Care Maps -- Improving Performance: Plan-Do-Study-Act -- Summary -- Key Terms -- Quality Concepts in Action -- Suggestions for Further Reading -- Useful Websites -- Chapter 7: Working with Quality Data -- Working with Measurements -- Understanding Issues in Data Collection -- Using Data to Understand Appropriateness of Care -- The Value of Aggregated Data in Performance Improvement -- The Role of Data in Managing Chronic Disease -- Using Data to Monitor Variability -- Publicly Reported Data -- Interpreting and Making Use of Data -- Quality Management in the Future -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Chapter 8: Working with Quality and Safety Measures -- Commitment to Quality -- Using Measures to Understand Care -- Defining the Measure -- Process Measures -- Pay for Performance -- Patient Satisfaction Measures.

Monitoring Measures -- Safety and Environment of Care Measures -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Chapter 9: Translating Information into Action -- Maximizing Efficiency -- Determining Appropriate Levels of Care -- End-of-Life Care/Advanced Illness -- Understanding Mortality -- Improving ICU Care -- Analyzing Readmission -- Using Data for Improvements -- Patient-Centered Care -- Delivering the Message -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Chapter 10: Preparing for the Future -- The New Quality Management -- The Business of Health Care -- Measurements Are the Nuts and Bolts of Quality -- Getting Everyone on Board -- Challenges for the Future -- Summary -- Key Terms -- Quality Concepts in Action -- Suggestions for Further Reading -- Useful Websites -- Index -- End User License Agreement.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.