F-Notes : Facilitation for Quality.

Cover -- Title -- CIP data -- Contents -- Preface -- Introduction -- Part 1_Identifying and Prioritizing Improvement Opportunities -- SIPOC-MORE THAN JUST ALIST OF INPUTS AND OUTPUTS -- SIPOC IN PRACTICE -- MY WORST NIGHTMARE-APPLYINGINNOVATION GAMES TO FAILURE IDENTIFICATION -- FLEX FMEA-A LESS COMPLEX APPROACH TO PRIORITIZING ACTIONS -- CUSTOMER JOURNEY MAPPING-UNDERSTANDING THE GEMBA OF THE CUSTOMER -- KANO ANALYSIS-USING CUSTOMER FEEDBACKTO IMPROVE SATISFACTION AND LOYALTY -- CLOSING THOUGHT-CRITICAL SUCCESS FACTORS -- Part 2_Innovate for Efficiency and Customer Experience -- FLEX HURDLES-GENERATING AND PRIORITIZINGGOOD IDEAS IN A SHORT AMOUNT OF TIME -- DEPLOYMENT: FLEX HURDLES -- DEPLOYMENT: AFFINITY-CLOCK-SEQUENCE -- RESPONSE ROUTER-DON'T WASTE TIMEAPPROVING AND DENYING THE SAME THINGS -- MILESTONE MAPPING-SUCCINCTLY TELLTHE SAME STORY TO EVERYBODY INVOLVED -- Part 3_Execute and Measure -- THE SOUND OF CLOSING DRAWERS -- FLEX 5S-NOT JUST FOR FACTORIES AND TOOL ROOMS -- FLEX OEE-MORE COMPLETE THANA SIMPLE PRODUCTIVITY MEASURE -- OEE FOR THE OFFICE-FLEX ADAPTATION OF OEE -- TABLE 1/TABLE 2-INSTANT TRIAGEOF INCOMING WORK -- CASI-SPEND THE RIGHT AMOUNTOF TIME REVIEWING QUALITY -- MATHEMATICAL APPLICATION OF CASI -- SIMPLE APPLICATION OF CASI (READ: NO MATH!) -- Part 4_Meeting Facilitation for Accountability -- I-YOU-WHO-THIS JOB IS YOUR JOB -- HALF-LIFE FOLLOW-UP-SO THERE ISNO DOUBT ABOUT WHAT NEEDS TO BE DONE -- FLEX RM TOOL-A PERIODIC CLEANOUT OF UNNECESSARY OBLIGATIONS -- ACTION REGISTER -- Case Study -- THE PAIN -- SIPOC: THE FIRST STEP TOWARDPROCESS AND DATA ANALYSIS -- PARETO ANALYSIS -- PILOT TESTING YOUR SOLUTIONS -- PRIORITIZATION FOR ACTION -- EVOLUTION AND DELEGATION -- ANTICIPATING QUESTIONS-AND ANSWERS -- KRIS'S ROADMAP -- Appendix_16 Facilitator Tool Guides -- Index -- About the Authors.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.