The ASQ Certified Quality Auditor Handbook.

Intro -- Title Page -- Contents -- Foreword -- Notes to the Reader -- Acknowledgments -- Overview -- Part I Auditing Fundamentals -- Chapter 1 Types of Quality Audits -- Chapter 2 Purpose and Scope of Audits -- Chapter 3 Criteria to Audit Against -- Chapter 4 Roles and Responsibilities of Audit Participants -- Chapter 5 Professional Conduct and Consequences for Auditors -- Part II Audit Process -- Chapter 6 Audit Preparation and Planning -- Chapter 7 Audit Performance -- Chapter 8 Audit Reporting -- Chapter 9 Audit Follow-Up and Closure -- Part III Auditor Competencies -- Chapter 10 Auditor Characteristics -- Chapter 11 On-Site Audit Resource Management -- Chapter 12 Conflict Resolution -- Chapter 13 Communication and Presentation Techniques -- Chapter 14 Interviewing Techniques -- Chapter 15 Team Dynamics -- Part IV Audit Program Management and Business Applications -- Chapter 16 Audit Program Management -- Chapter 17 Business and Financial Impact -- Part V Quality Tools and Techniques -- Chapter 18 Basic Quality and Problem-Solving Tools -- Chapter 19 Process Improvement Techniques -- Chapter 20 Basic Statistics -- Chapter 21 Process Variation -- Chapter 22 Sampling Methods -- Chapter 23 Change Control and Configuration Management -- Chapter 24 Verification and Validation -- Chapter 25 Risk Management Tools -- Appendix A -- Appendix B -- Appendix C -- Appendix D -- Appendix E -- Appendix F -- Appendix G -- Appendix H -- Appendix I -- Appendix J -- Appendix K -- Glossary -- Index -- About the Editor.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.