Pivoting During the Pandemic : Ideas for Serving Your Community Anytime, Anywhere.

Intro -- Contents -- Introduction -- Chapter 1: Fostering Social Connections -- Citizen Science Programs Foster Community -- Newsflash: Libraries Have the Local Scoop -- Together at Home -- It's about You -- Chapter 2: Engaging Your Community -- Lesson 1: Be Patient -- Lesson 2: Be Flexible -- Lesson 3: Use a Growth Mindset -- Lesson 4: Partner Up -- Lesson 5: Communication Is Key -- Lesson 6: Assessment and Reflection -- Still Learning -- Chapter 3: Providing a Seamless -- Embrace Virtual Reference Service -- Build on the Basics -- Sharing Is Caring (Mostly) -- Be a Know-It-All (about Your Library) -- Turn and Face the Strange -- Chapter 4: A Genealogy Library -- The Quarantine -- Phased Reopening -- Current and Future Look of the Genealogy Library -- Reflections -- Chapter 5: Hotspot Lending -- Niles Hotspot Program -- Pandemic Hotspot Users -- Lessons Learned -- Broadband Is More Important Than Ever -- Chapter 6: Moving Health and Wellness Online at Your Library -- Moving Online -- Partnerships Are Powerful -- Don't Forget the Staff -- Chapter 7: Community Can -- Library Cards -- Homebound Service -- Steps for New Homebound Patrons -- The Staff Side of Homebound Service -- Ready for Tomorrow -- Chapter 8: A New Reader's Advisory Service during the Pandemic -- The Genesis of a New Service -- Reader's Advisory Service Goes Remote -- Teamwork Makes the Book Chat Dream Work -- Chapter 9: Improving Accessibility in Virtual Programs and Services -- What Is Virtual Accessibility? -- Teaching People to Use Virtual Services -- Making Connections -- Chapter 10: Storytime in the -- Staying Connected -- Going Virtual -- Work with What You Have -- That's a Wrap! -- Chapter 11: The Genealogy Roadshow -- The Genealogy Roadshow -- The Spring and Summer of Webinars -- The Value of Programming Partnerships -- Chapter 12: Moving the Library's.

Pandemic Response -- Results -- New Programs and Projects -- Innovations to Benefit the Library in the Future -- Chapter 13: Serving Older Adults -- Three Generations of Older Adults -- A Library Steps Up -- Promising Practices to Assist Older Adults -- Older Adults and the Digital Divide -- Looking Forward -- Chapter 14: Never Let a Crisis Go to Waste -- 1: Library Card Application Process -- 2: Fines and Fees -- 3: Auto-Expiring Customer Accounts -- It's Time to Fix the Funnel -- Chapter 15: Helping Students Succeed -- How Can Public Libraries Help? -- Silver Lining -- Chapter 16: Panic, Pivot, and Press Play -- Virtual Services -- The Power of Partnerships -- Communication and Promotion -- What We Learned -- Chapter 17: Early Literacy Services -- Virtual Storytimes -- Parent Workshops -- Professional Development for Library Staff -- Supporting Educators -- Outreach -- Silver Linings and Lessons Learned -- Chapter 18: Tech Support in Public Libraries during the COVID-19 Shutdown -- Adaptations to the Pandemic -- Obstacles and Possible Solutions -- Advice to Libraries Going Forward -- Chapter 19: Moving Book Clubs -- Online Book Club -- Bookmatch -- Book Chat -- Everything You Are Good At, Just Online -- Chapter 20: The Connecting Power of -- Reader's Advisory on Social Media -- Connecting the Community with Library Staff Members -- Exploring New Platforms -- Chapter 21: Continuing Cultural -- Plaza Programming -- Programming during COVID-19-Opportunities -- Cultural Inclusivity Programming -- Outreach during COVID-19 -- Supporting the Staff -- Chapter 22: Walk This Way -- Into the Great Wide Open -- Heroes -- Appendix -- Measuring Virtual Programs -- Sample Survey Checklist -- Alternative Data Collection Methods -- Maximizing and Measuring Virtual Programming -- About the Contributors -- Index.

Sharing lessons learned and barriers overcome, this book will spur you towards new ways of serving your patrons during unprecedented times.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.