Airline Operations Control.

Cover -- Half Title -- Series Information -- Title Page -- Copyright Page -- Table of Contents -- List of Figures -- Common Abbreviations -- Preface -- Part I Operations Function -- 1 Operations Control -- Introduction -- Regulatory Framework -- Terminology -- Defining the IOC -- History -- OCC Considerations -- The Early Years -- Into the 21st Century -- Drivers of Change in the IOC -- Toward Customer Centricity -- Influence of Social Media -- Location -- Purpose and Philosophy -- Autonomy -- Hierarchy and Reporting Lines -- Notes -- 2 Composition of the IOC -- Introduction -- Operations Control Function -- IOC Senior Management -- Internal Relationships -- IOC Staff -- IOC Duty Manager -- Operational Staff -- Operations Controller -- Role -- Responsibilities -- The Person -- Background and Experience -- Knowledge and Education -- Key Attributes -- Motivation and passion -- Disposition -- Self-management and team-fit -- Communication Skills -- Cognitive Skills -- Rational, deductive thinking -- Intuitive thinking - and thinking outside the box -- Problem-Solving Skills -- Network monitoring -- Problem identification and analysis -- Problem decision point and implementation -- Acquiring the Right Person -- Recruiting and Selecting Controllers -- Externally sourced -- Internally sourced -- Selection process -- References and referees' checks -- Training Controllers -- On the job -- Recurrent -- Flight Dispatcher -- Role -- Responsibilities -- Knowledge -- Skills -- Maintenance Watch -- Meteorology -- Aircraft Allocation/Planning -- Load Control -- Crew Control -- Commercial and Customer Journey Management -- ATC Flow Control/Slot Control -- Airports Coordinator -- Freight Liaison -- Social Media -- Security -- Extended Communications -- External Relationships -- Key Challenges for IOC Management -- Notes -- 3 Operational Planning and Preparation.

Introduction -- Business Factors -- Business Model -- Network Design: hub and spoke vs point-to-point -- Operating Routes/Licences -- Operating Ports -- Port readiness -- Fleet Selection and Mix -- Commercial Factors -- The Commercial Schedule -- Fleet Utilisation -- Commercial and operational nexus -- Schedule robustness -- Schedule flexibility -- Operational Factors -- Air Navigation -- Airspace -- Curfews -- Slots -- Noise Abatement -- Airport Characteristics -- Pavement Concessions -- Crewing -- Maintenance -- Aircraft Characteristics -- Instrumentation -- Weight limitations -- Fuel capacity and consumption -- Reduced engine thrust -- Cabin configuration and in-flight entertainment -- Crew rest facility -- Disinsection (or disinfection) -- Paint schemes -- Fleet upgrades -- Ownership and insurance -- Overwater operations -- Mission Specific -- Etops -- Charter Operations -- Search and Rescue (SAR) -- Special Operations -- Politically Sensitive Operations -- Contingency Planning -- Company Fuel Policy -- Final Ioc Preparations - the Handover -- Policy -- The Handover -- Notes -- 4 Operational Processes -- Introduction -- Operational Authority and Autonomy -- Systems and Tools -- Communications -- Between the IOC and Aircraft -- Within the IOC -- The Gantt Chart -- Understanding the Gantt chart -- Information Contained Within the Flight Block (sometimes Referred To As A Puk) -- Information Contained (explicitly) in the Gantt chart -- Information Contained (implicitly) in the Gantt chart -- Design Features of the Gantt chart -- Dynamic Change in the Gantt chart -- Manipulating the Gantt Chart -- Beyond the Gantt Chart - New Developments -- Software Relating to Other Functional Areas Within the Ioc -- Complementary Tools -- Network status - OTP -- Weather status - current or developing -- Maintenance status -- Regular Operations.

Proactive Approach -- Downtime -- Irregular Operations (IROPS) -- Operational Actions and Strategies -- Impacting Factors -- Potential Disruptions -- IOC response Patterns (general) -- Weather -- Common Weather Factors -- Fog -- IOC response -- Cloud -- IOC response -- Wind -- IOC response -- Wind Change Effects -- Thunderstorms -- IOC response -- Cold Conditions - Snow and Ice -- IOC response -- Hot Conditions - High Temperature -- IOC response -- Tidal Movement -- IOC response -- Typhoon/cyclone/hurricane -- Engineering -- IOC response -- Air Traffic -- IOC response -- Crewing -- IOC response -- Cabin crew -- Airport -- IOC response -- Customers -- IOC response -- Industrial -- IOC response -- Commercial -- IOC response -- Security -- IOC response -- Miscellaneous -- IOC response -- Worked Example -- Imminent Disruptions -- Measuring the Effectiveness of the IOC -- Notes -- Part II Operational Control in Practice -- 5 Scenario-based Information Flows -- Introduction -- Brief -- IOC Roles -- Engineering Contact Trail -- Pilot and Flight Attendant Crewing Contact Trails -- Customer Journey Management Contact Trail -- Airport Trail -- Dispatch/Slot Control Contact Trail -- 6 Weather Scenario: Snow At Jfk Airport -- Brief -- Scenario Description -- Ioc Interaction -- Update @ 1915 UTC -- Update @ 1930 UTC -- Update @ 1945 UTC -- Final Comment -- 7 Weather Scenario: Thunderstorms At Syd Airport -- Brief -- Scenario Description -- Ioc Interaction -- Update @ 1122 EST -- Update @ 1125 EST -- Update @ 1128 EST -- Update @ 1132 EST -- Update @ 1145 EST -- U Pdate @ 1150 EST -- Final Update -- 8 Multi-engineering Scenario: Unserviceabilities in the Network -- Brief -- Scenario Description -- Ioc Interaction -- Update @ 0515 EST -- Update @ 0520 EST -- Update @ 0530 EST -- U Pdate @ 0610 EST -- Update @ 0620 EST -- 9 Operations Control in the Future.

Introduction -- Industry -- Technology -- Staff -- External Influences -- Social Media -- Final Comment -- Note From the Authors -- Bibliography -- Index.

This text is among the first to reveal the intricacies of an airline's Operations Control Centre; especially the thought processes, information flows, and strategies taken to mitigate disruptions.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.