Meaningful Healthcare Experience Design : Improving Care for All Generations.

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Author -- Introduction -- Section 1 Meaningful Healthcare Experiences -- 1 Meaning in Life as Meaning in Healthcare -- Meaning in Life -- Meaning in Work -- Meaning in Healthcare -- Summary -- 2 Meaningful Healthcare Experiences for People Receiving Care -- 3 Meaningful Healthcare Experiences for People Delivering Care -- 4 Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences -- Proxemics and Meaningful Experience Design -- Emotions and Meaningful Experience Design -- Power and Meaningful Experience Design -- Generations and Meaningful Experience Design -- Summary -- Section 2 Designing Meaningful Healthcare Experiences -- 5 A Healthcare Experience -- 6 Healthcare Service Processes from a Sociotechnical Perspective -- 7 The Three Value Streams of American Healthcare Experiences -- 8 Organizational Process Value Stream -- 9 The Value Stream of People Receiving Care -- 10 The Value Stream of People Delivering Care -- 11 Meaningful Healthcare Experience Design Map -- Section 3 Implementing Meaningful Healthcare Experience Design in Organizations -- 12 Meaningful Experience Design as the Foundation of Healthcare Quality -- 13 Aligning Organizational Structures for Meaningful Experience Design -- Structure for People Receiving Care -- Structure for People Delivering Care -- Organizational Structure -- 14 Introducing Meaningful Healthcare Experience Design into Healthcare Organizations -- Step 1 - Senior Leadership Appoints a Small Taskforce to Explore Meaningful Experience Design and to Develop a Proposal for Leadership to Review and Approve -- Step 2 - Integrate Organizational Structures to Support Meaningful Experience Design -- Step 3 - Develop Training Materials for Meaningful Experience Design.

Description of the Overview of Meaningful Experience Design -- Meaning, Beliefs, Values, and Principles -- People Delivering Care -- People Receiving Care -- Organizational Processes and Process Improvements -- Mapping Meaningful Experience Value Streams for Design and Improvement -- Implementing Improvements -- Reporting on Improvements -- Step 4 - Identify Opportunities for Using Meaningful Experience Design -- Step 5 - Initiate the First Meaningful Experience Design Project -- Step 6 - Completion of the Initial Meaningful Experience Design Project -- Step 7 - Report on the Initial Project and Lessons Learned -- Step 8 - Improve the Meaningful Experience Design Methodology -- Step 9 - Train More Groups and Initiate New Design and Improvement Projects -- Step 10 - Conduct Quarterly and Annual Reviews of the Program -- 15 Orienting People Who Deliver Care to Meaningful Experience Design -- 16 Inviting People Who Receive Care into Meaningful Experience Design -- 17 Improving the Meaningfulness of Healthcare Experiences -- 18 Meaningful Healthcare Experiences And The Ethics Committee -- Section 4 Insights Into American Healthcare History -- 19 The Historical Epochs Of American Healthcare -- Healthcare Free Trade Epoch: Prior To 1890S -- Healthcare Scientific Epoch 1890S-1920S -- Healthcare Scarcity Epoch 1930S-1940S -- Healthcare Prosperity Epoch 1950S-1970S -- Healthcare Globalization Epoch 1980S-2000S -- Healthcare Sociotechnical Epoch 2010S-Present -- Summary Of American Healthcare Epochs -- 20 Ten Transitions From Twentieth-Century To Twenty-First-Century American Healthcare -- Organizational Transitions: Twentieth-Century Bureaucratic Hierarchy To Twenty-First-Century Complex System -- Organizational Relationship Transition: Twentieth-Century Transactional To Twenty-First-Century Emergent.

Organizational Leadership Transition: Twentieth-Century Control To Twenty-First-Century Trust -- Organizational Innovation Transition: Twentieth-Century Centralized To Twenty-First-Century Adaptive -- Process Transition: Production Method - Twentieth-Century Craftsman To Twenty-First-Century Multidisciplinary Team -- Process Transition: Delivery System - Twentieth-Century Hospital To Twenty-First-Century Continuum Of Care -- Process Transition: Information System - Twentieth-Century Isolation To Twenty-First-Century Network -- Process Transition: Financial - Twentieth-Century Fee-For-Service To Twenty-First-Century Consumer Health Financing -- Cultural Transition: Professional - Twentieth-Century Autonomy To Twenty-First-Century Integration -- Cultural Transition: Metaphor - Twentieth-Century Scientific Machine To Twenty-First-Century Complex Adaptive System -- Summary -- Section 5 Reflections on American Healthcare -- 21 The World's Greatest Creation - An Allegory -- 22 Reflecting on the Beautiful Death and Implications for Healthcare -- References -- Index.

A useful perspective on American healthcare, one that is designed to meet the needs of healthcare and quality professionals who are seeking a way forward for their organizations in quality and healthcare administration, is outlined in this book. The book discusses American healthcare history, the evolution of quality, and the transformative introduction of industrial quality into healthcare. It also identifies the ten key transitions through which American healthcare is currently passing and, finally, focuses on a vision of healthcare in the 21st century.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.