Digital (R)evolution : Strategies to Accelerate Business Transformation.

Intro -- TABLE OF CONTENTS -- FOREWORD -- PREFACE -- Definition of Work Is Changing -- Do Not Ignore the Emotional Component -- Ecosystems of Disruption -- Hope for the Best, Prepare for the Worst -- ACKNOWLEDGMENTS -- Chapter 1: Drivers of Change -- Brass Ring or Black Hole? -- Mechanics of Transformation -- Levels of Transformation -- On the Ground and in the Trenches -- Chapter 2: Focus and Discipline -- Brace for Impact -- Chapter 3: Idea Incubation -- Overcoming the Natural Inclination to Avoid Risk -- You Can't Just Wing It -- Inside the Incubator -- The QRate Template -- Lessons from the Field -- Chapter 4: Operational Excellence -- Learning from Data -- Earning Trust and Building Confidence -- Response Time vs. Resolution Time -- Chapter 5: Customer-Driven Change -- Digital Alchemy -- Automated Customer Services -- Basic Principles of Transformation -- Know Thyself -- Real-World Examples and War Stories -- Chapter 6: Strategy vs. Execution -- A Blend of Science and Sentiment -- Setting Strategy -- Chapter 7: Hire Captains, Not Kings or Queens -- The Kid in the Corner -- The Man with Blue Hair -- The Receptionist -- Neha and Rahul -- Chapter 8: Integrated Ecosystems -- Making the Case for Collaboration -- Don't Make Assumptions -- When Life Gives You Lemons… -- Communities of Practice -- Social and Collaboration Tools -- Innovation Targets -- Key Success Factors -- Great Execution Eats Strategy for Lunch! -- Lessons Learned on Execution -- Dealing with an Informed and Intelligent Audience -- Dealing with a Knowledgeable Audience -- Global Research Use Case -- More Lessons Learned: When Business Strategy Is the Only Driver of Transformation -- Using Machine Learning to Solve the Information Overload Challenge -- The Future of Collaboration -- Chapter 9: Digital Proficiency and Innovation -- Here Come the Robots -- A Long and Winding Road.

Innovation and the Agility Paradox -- Chapter 10: Are You "Digitally Determined" or "Digitally Distraught"? -- Why Digital Transformation Seems Confusing -- Agent of Change -- Three Fundamental Objectives -- Key Strategic Elements and Success Factors -- Forging a Transformation Reality -- Determined or Distraught? -- Tone from the Top -- Notes -- Chapter 11: Use Case: The Smart City -- An Infinite Universe of Moving Parts -- Safety First -- Six Areas of "Smartness" -- Four Stages of Evolution -- Note -- Chapter 12: Looking Ahead: Runway or Precipice? -- Artificial Intelligence -- Blockchain -- Robotics -- Virtual Reality -- Big Data -- Cloud -- Internet of Things -- Marketing Automation and Programmatic Advertising -- Don't Get Fooled Again… -- Chapter 13: AI: The Elephant in the Room -- What Artificial Intelligence Is and Isn't -- Adaptive Business Process Transformation -- Debunking Myths About Artificial Intelligence -- Finding Needles in Haystacks -- Will AI Replace Your Employees? -- Is There a Difference Between AI and Data Science? -- Skills You Need to Become a Data Scientist -- AI is Part of the Emerging DARQ Stack -- Notes -- AFTERWORD -- Data about Digital Transformation -- Tools and Techniques -- Digital Identity -- Note -- ABOUT THE AUTHOR -- INDEX -- END USER LICENSE AGREEMENT.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.