The Shift : How Seeing People As People Changes Everything.

Intro -- Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Foreword by The Arbinger Institute -- Preface -- Chapter 1: The Shift and Why It Matters -- Chapter 2: Missing the Gorilla: Why We See People as Objects -- Chapter 3: Soft Like a Brick: The Power of Seeing People as People -- Chapter 4: If You Can Do It Here, You Can Do It Anywhere -- Chapter 5: The Paradise Delusion: What the Shift Isn't -- Chapter 6: The First Key: Pay Attention -- Chapter 7: How to Use the First Key: Toil with Them -- Chapter 8: The Second Key: Look through Their Eyes -- Chapter 9: How to Use the Second Key: The Thirty-Day Rule -- Chapter 10: The Third Key: Realize I'm the Problem -- Chapter 11: How to Use the Third Key: When You're Still a Jerk -- Chapter 12: Staying Shifted: Why Behavioral Rules Won't Help Us -- Chapter 13: What's the Right Thing to Do? Using the Shift When Things Are Tough -- Chapter 14: The Poop Chapter: Astonishing Things Transformed by the Shift -- Chapter 15: Part of the Solution: How the Shift Solves Disagreements -- Chapter 16: Welcome to the New World -- Notes -- Acknowledgments -- Index -- About the Author.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.