Designing and Tracking Knowledge Management Metrics.

Intro -- Half title page -- Series page -- Title page -- Copy right page -- Contents -- Introduction -- Joint Enterprise, Mutual Engagement, and a Shared Repertoire -- Acknowledgments of Early Support -- The Intended Audience for the Book -- Structure of the Book -- Section Summaries -- Chapter Summaries -- How the Book Impacts the Field -- Preface -- Overview of the Subject Matter -- Where the Topic Fits in The World Today -- Where the Book Fits in the Literature Today -- Section-1-Metrics as a Decision-Making Tool -- Chapter 01 Metrics In Business and Knowledge Management -- Chapter Summary -- Metrics - Definition and Characterization -- Analytics, Metrics, and Decision Models -- Metrics in Context -- Common Assumptions About Metrics -- Metrics and Measurement -- Why We Care About Metrics -- Common Types of Business Metrics -- Current State of Knowledge Management Metrics -- Building a Business and Knowledge Metrics Framework -- Your Organization, Your Decisions, Your Metrics -- Chapter Checklist -- References and Recommended Future Readings -- Chapter 02 Decision-Making Models and Factors -- Chapter Summary -- The Context for Metrics - Decision-Making -- Factors Associated with the Nature of the Decision -- Level of the Decision -- The Functional Area -- The Decision Maker -- The Decision-making Style -- Factors Associated with the Internal Business Environment -- The Type of Organization -- Service Business -- Retail and Merchandising Business -- Manufacturing Business -- The Organization's Structure -- The Organization's Culture -- The Life Cycle of the Organization -- Factors Associated with the External Business Environment -- The Macro Business Environment -- The Organizations Position or Role in the Environment -- The Organization's Business Vision and Goals -- Building out the Metrics Framework and Strategy -- Chapter Checklist.

References and Recommended Future Readings -- Chapter 03 Decision Processes and Methods -- Chapter Summary -- Decision Process - Definition and Characterization -- Decision Process Models -- Step 1. Recognizing a Decision is Needed -- Step 2. Gather Evidence -- Step 3. Analyze the Evidence -- Step 4. Choose among Alternatives -- Step 5. Make a Decision -- Step 6. Communicate the Decision -- Step 7. Take Action -- Decisions and Metrics In Business Functions -- Knowledge Management Function Decision Processes -- Building Out The Metrics Framework and Strategy -- Chapter Checklist -- References and Recommended Future Readings -- Chapter 04 Whole Organization Metrics Strategy -- Chapter Summary -- Knowledge Capacity - Why We Care -- Alignment of Common Knowledge Management Metrics to Knowledge Capacity -- Leading and Lagging Metrics to Support Knowledge Capacity Building -- Leading Knowledge Management Metrics -- Lagging Knowledge Management Metrics - Knowledge Management Functions -- Lagging Knowledge Management Metrics - Knowledge Assets -- Getting From Here To There -- Chapter Checklist -- References and Recommended Future Readings -- Section-2-Building the Organization's Capacity for Knowledge Management Metrics -- Chapter 05 Knowledge Management Metrics Architecture and Infrastructure -- Chapter Summary -- Envisioning a Dashboard for Knowledge Management Metrics -- Knowledge Management Metrics Dashboard - Definition and Characterization -- Knowledge Management Metrics Architectures and Layers -- Layer 1: Strategic Architecture -- Layer 2: Business Architecture -- Layer 3: Data and Knowledge Architecture -- Layer 4: People Architecture -- Layer 5: Application Architecture -- Layer 6: Technology Architecture -- Knowledge Management Metrics Dashboard - Design Process -- Stage 1. Requirements Elicitation.

Stage 2. Conceptual and Functional Architecture Design -- Stage 3. Data Entry Portal Design -- Stage 4. Data and Knowledge Architecture Development -- Stage 5. Application and Technical Application Development -- Stage 6. Query and Reports Development -- Maintaining and Sustaining The Km Metrics Dashboard -- Getting From Here To There -- Chapter Checklist -- References and Recommended Future Readings -- Chapter 06 Metrics For Knowledge in The Business Process -- Chapter Summary -- Tracking The Use and Transformation Of Knowledge by The Business -- Decision Points in The Organization's Core Business Processes -- Tracking The Impacts of Knowledge to Business Decisions and Business Metrics -- Operationalizing Knowledge Metrics - Roles and Responsibilities -- Chapter Checklist -- References and Recommended Future Readings -- Chapter 07 Metrics for Knowledge Management Capabilities -- Chapter Summary -- Tracking the Performance and Productivity of Knowledge Management Functions and Capabilities -- Knowledge Management Functions and Capabilities - Definition and Characterization -- Knowledge Management Leadership and Strategy Function -- Knowledge Capital Management Function -- Collaboration and Community Building Function -- Organizational Culture and Communication Function -- Knowledge Operations Function -- Knowledge Technologies Function -- Knowledge Architecture Function -- Knowledge Asset Management Function -- Knowledge Assessment Function -- Organizational Learning Function -- Tracking Leading and Lagging Metrics for Knowledge Management Funcitons -- Operationalizing Knowledge Management Metrics - Roles and Responsibilities -- Chapter Checklist -- References and Recommended Future Readings -- Chapter 08 Metrics For Knowledge Capital Assets -- Chapter Summary -- Knowledge Capital - Definition and Characterization.

Tracking The Organization's Knowledge Capital Assets -- Human Capital Metrics -- Structural Capital Metrics -- Relational Capital Asset Metrics -- Operationalizing Knowledge Capital Metrics - Roles and Responsibilities -- Chapter Checklist -- References and Recommended Future Readings -- Section-3-Measurement Methods and Sources -- Chapter 09 Measurement, Reliability, and Validity -- Chapter Summary -- Measurement - Definition and Characterization -- Measurement - Reliability and Validity -- Aligning Metrics With Measurement Methods -- Metrics Example 1. Manufacturing Process Improvements -- Metrics Example 2. Knowledge Exchanges within Communities of Practice -- Metrics Example 3. Process Engineering for New Chemical Product -- Metrics Example 4. Value of an Individual's External Social Activities to Attitudes and Behaviors -- Measurement - Balancing Rigor and Relevance -- Chapter Checklist -- References and Recommended Future Readings -- Chapter 10 Sources of Evidence For Your Metrics -- Chapter Summary -- Evidence - Definitions and Characterizations -- Types Of Evidence -- Types of Evidence by Relationship to Source -- Types of Evidence by Relevance to Decision Problem -- Types of Evidence Based on the Level of Trust or Verifiability -- Managing Source Data and Evidence -- Curation of Sources of Evidence -- Preservation of Sources of Evidence -- Metrics Architecture and Infrastructure -- Chapter Checklist -- References and Recommended Future Readings -- Section-4-Implementing the Measurement Strategy -- Chapter 11 Engaging Around Metrics -- Chapter Summary -- Metrics as Management Tools -- Creating Source Evidence -- Identifying and Defining Metrics and Sources -- Use and Manage Knowledge Management Metrics -- Promote and Communicate Knowledge Management Metrics -- Developing and Growing a Metrics Culture -- Chapter Checklist.

References and Recommended Future Readings -- Chapter 12 Governance - Sustaining the Metrics Strategy -- Chapter Summary -- Governance - Definition and Characterization -- Governance Models and Processes -- Triggers of and Inputs to the Metrics Governance Process -- Metrics Governance Tools and Processes -- Metrics Governance Reviews and Management -- Metrics Governance Decisions and Action Plans -- Maintaining and Sustaining Metrics -- Chapter Checklist -- References and Recommended Future Readings -- Appedix Developing A Knowledge Metrics Strategy - A Project Plan -- Pulling it all Together -- Chapter Summary -- Explaining the Project Plan -- How to Use the Project Plan -- INDEX.

Knowledge management metrics are one of the weakest areas of practice in the field. Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.