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Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics.

By: Contributor(s): Material type: TextTextSeries: Advances in Business Marketing and Purchasing SeriesPublisher: Bingley : Emerald Publishing Limited, 2015Copyright date: ©2015Edition: 1st edDescription: 1 online resource (407 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781785607066
Subject(s): Genre/Form: Additional physical formats: Print version:: Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System DynamicsDDC classification:
  • 658.4038
LOC classification:
  • HF5001-6182
Online resources:
Contents:
Front Cover -- Sustaining Competitive Advantage via Business Intelligence, Knowledge Management, and System Dynamics -- Copyright page -- Contents -- List of Contributors -- Introduction -- Managing Information and Knowledge in Service Industries -- 1. Introduction and Justification of the Research -- 1.1. Introduction -- 1.2. Background to the Research -- 1.3. Purpose of the Research -- 1.4. Overview of the Methods -- 1.4.1. The Survey Instrument -- 1.4.2. Sample -- 1.4.3. Data Analysis -- 1.5. Justification for the Research -- 1.6. Overview of the Research Structure -- 2. Literature Review and Hypothesis Development -- 2.1. Introduction -- 2.2. Knowledge -- 2.2.1. Definition of Knowledge -- 2.2.2. Tacit Knowledge -- 2.2.3. Explicit Knowledge -- 2.2.4. Summary -- 2.3. Knowledge Management -- 2.3.1. Definition of Knowledge Management -- 2.3.2. Managing Knowledge Management -- 2.3.3. Approaches to Knowledge Management -- 2.3.4. Role of Technology -- 2.3.5. Summary -- 2.4. Previous Research on Knowledge Management -- 2.5. Effective Knowledge Management -- 2.6. Absorptive Capacity -- 2.7. Hypothesis Development -- 2.7.1. Absorptive Capacity -- 2.7.2. Acquisition -- 2.7.3. Assimilation -- 2.7.4. Transformation -- 2.7.5. Exploitation -- 2.8. The Industry Context -- 2.8.1. Service Industry -- 2.8.2. Residential Aged Care Industry -- 2.8.3. Industry Context -- Profit Motive -- Organizational Size -- Time in Business -- 2.8.4. Accreditation -- 2.8.5. The Role of Managers in the Knowledge Management Process -- 2.9. Conceptual Framework -- 2.10. Summary -- 3. Research Method -- 3.1. Introduction -- 3.2. Justification for the Method -- 3.3. Research Procedure -- 3.4. Description of Research Setting -- 3.4.1. Residential Aged Care Industry -- 3.5. Description of Sample Characteristics -- 3.6. Data Collection -- 3.7. Pilot Study -- 3.8. Method of Analysis.
3.9. Constructs -- 3.10. Relationship between Absorptive Capacity and Effective Knowledge Management -- 3.10.1. Relationship between Acquisition and Effective Knowledge Management -- 3.10.2. Relationship between Assimilation and Effective Knowledge Management -- 3.10.3. Relationship between Transformation and Effective Knowledge Management -- 3.10.4. Relationship between Exploitation and Effective Knowledge Management -- 3.11. Structural Equation Modeling -- 3.11.1. The Structural Equation Model -- 3.11.2. Reflective and Formative Variables -- 3.12. Measurement Instrument -- 3.12.1. Demographic Information and Measures of Construct -- 3.12.2. Section One: Industry Context and Knowledge Management Outcomes -- Industry Context -- Knowledge Management Outcomes and Actions -- Accreditation Outcomes -- 3.12.3. Section Two: Demographic Data -- 3.12.4. Section Three: Absorptive Capacity and Effective Knowledge Management -- Acquisition -- Assimilation -- Transformation -- Exploitation -- Effective Knowledge Management -- 3.12.5. Scales of Measurement -- 3.12.6. Accreditation in Residential Aged Care -- 3.12.7. Goodness of Fit -- 3.13. Summary -- 4. Results - Data Analysis -- 4.1. Introduction -- 4.2. Pilot Test -- 4.3. Descriptive Statistics -- 4.3.1. Demographic Distribution -- 4.3.2. Non-Response Bias -- 4.3.3. Assessment of Normality -- 4.3.4. Distribution of Responses -- Acquisition -- Assimilation -- Transformation -- Exploitation -- 4.3.5. Profiles of the Highest and Lowest Scoring Organizations -- Highest Scoring Organizations -- Lowest Scoring Organizations -- 4.4. Additional Analysis -- 4.4.1. Accreditation -- 4.4.2. Effective Knowledge Management Outcomes and Actions -- 4.5. Structural Equation Modeling -- 4.5.1. Measurement Model -- 4.5.2. Model Revision -- 4.5.3. Structural Model -- 4.5.4. Additional Analyses -- Managers and Employees.
Profit Motive -- Business Size -- Time in Business -- 4.6. Conclusion -- 5. Discussion -- 5.1. Introduction -- 5.2. Summary of Major Findings -- 5.3. Hypotheses Findings -- 5.3.1. Absorptive Capacity and the Perceived Impact on Effective Knowledge Management -- 5.3.2. Acquisition and the Perceived Impact on Effective Knowledge Management -- 5.3.3. Assimilation and the Perceived Impact on Effective Knowledge Management -- 5.3.4. Transformation and the Perceived Impact on Effective Knowledge Management -- 5.3.5. Exploitation and the Perceived Impact on Effective Knowledge Management -- 5.4. Impact of Context Factors on Relationships between Absorptive Capacity and Effective Knowledge Management -- 5.4.1. Manufacturing and Service Industries -- 5.4.2. Comparison of Perceptions between Managers and Employees -- 5.4.3. Industry Context Variables -- Profit -- Organizational Size -- Length of Time in Business -- 5.4.4. Summary of Findings for Impact of Industry Context Variables on Effective Knowledge Management -- 5.5. Comparison of Highest and Lowest Scoring Organizations -- 5.6. Additional Analysis -- 5.6.1. Knowledge Management Outcomes -- 5.6.2. Knowledge Management Actions -- 5.6.3. Accreditation -- 5.6.4. Implications of Knowledge Management Outcomes, Action and Accreditation -- 5.6.5. Information Technology and Research and Development -- 5.7. Performance Management -- 5.8. Knowledge Management in a Service Environment -- 5.9. Summary -- 6. Conclusion -- 6.1. Introduction -- 6.2. Implications for Organizations -- 6.2.1. Absorptive Capacity -- 6.2.2. Absorptive Capacity Capabilities -- 6.3. Generalization of the Model -- 6.4. Limitations of This Research -- 6.4.1. Additional Analyses -- 6.5. Implications for Future Research -- 6.5.1. Accreditation -- 6.5.2. Acquisition -- 6.5.3. Performance Management.
6.5.4. Replication of This Research in a More General Service Environment -- 6.6. Contribution -- 6.7. Summary -- Definitions -- Acknowledgement -- References -- Appendix A: Survey Instrument -- Part 1: Industry Context - To Be Completed by the Most Senior Manager within the Nursing Home -- Part 2: Demographics - To Be Answered by All Employees and Managers -- Part 3: To Be Answered by All Employees and Managers -- Appendix B: Covering Letter and Flyer -- WIN Two Movie Tickets -- Appendix C -- Appendix D -- Appendix E -- Integrated Supply Chain Model for Sustainable Manufacturing: A System Dynamics Approach -- 1. Introduction -- 1.1. Overview -- 1.2. Research Background and Problem Statement -- 1.3. Research Questions and Objectives -- 1.3.1. Research Questions -- 1.3.2. Research Objectives -- 1.4. Definition of Terms -- 1.5. Significance and Contribution of the Research -- 1.5.1. Theoretical Contributions -- 1.5.2. Practical Contributions -- 1.6. Organization of the Research -- 1.7. Summary -- 2. Literature Review -- 2.1. Introduction -- 2.2. Sustainability -- 2.2.1. Sustainability: A Brief Review of the Literature -- 2.2.2. Triple Bottom Line Sustainability -- Sustainability and Economic Benefits -- Sustainability and Social Benefits -- Sustainability and Environmental Benefits -- 2.2.3. Findings and Gaps -- 2.3. Review of Supply Chain Theory and Models -- 2.3.1. Managing an Efficient Supply Chain -- 2.3.2. Review of Supply Chain Models -- 2.3.3. Forward Supply Chain (FSC) -- 2.3.4. Reverse Logistics (RL) and Reverse Supply Chain (RSC) -- Reverse Logistics (RL) -- Practising Reverse Supply Chain -- Managing Reverse Supply Chain -- Reverse Supply Chain Process -- Reverse Logistics Theory and Poultry Reverse Supply Chain -- 2.3.5. Findings and Gaps -- 2.4. Sustainable Supply Chain -- 2.4.1. Frameworks for Sustainable Supply Chain Management (SSCM).
2.4.2. Sustainable Supply Chain Process -- Product Design -- Manufacturing By-products -- By-products during Product Use -- Product Life Extension -- 2.4.3. Environment Friendly Supply Chain -- 2.4.4. Integrated Poultry Forward and Reverse Supply Chain -- 2.4.5. Literature and Gaps -- 2.5. Sustainable Supply Chain in the Poultry Industry -- 2.6. Bangladesh Poultry Supply Chain and Sustainability -- 2.6.1. Grandparent (GP) to Parent Stock (PS) -- 2.6.2. Day-old Chicks (DOCs) to Mature Chicken -- 2.6.3. Hatchery and Feed Mill -- 2.6.4. Waste Processing Centre -- 2.6.5. Processing Plant and Final Consumption -- 2.6.6. Literature Gap and Research Model -- 2.7. Summary -- 3. Bangladesh Poultry Industry Operation and Research Case Description -- 3.1. Introduction -- 3.2. Bangladesh Poultry Industry -- 3.3. Present Status of Bangladesh Poultry Industry -- 3.3.1. Bangladesh Poultry Industry at a Glance -- 3.3.2. Trends of Poultry Farms in Bangladesh -- 3.3.3. Poultry Meat and Egg Consumption -- 3.3.4. Nutritional Status -- 3.3.5. Costing and Pricing for Day-Old Chicks -- 3.3.6. Day-old Chicks' (DOCs) Price and Farmers' Profitability -- 3.3.7. Agent-level Profits -- 3.3.8. Protein Sources -- 3.4. Scope of Poultry Business -- 3.5. Input, Output and Process of Bangladesh Poultry -- 3.5.1. Simplified Poultry Supply Chain Process -- 3.5.2. Bangladesh Poultry Forward Supply Chain -- 3.5.3. Bangladesh Poultry Reverse Supply Chain -- 3.6. Poultry Commercial Breeding -- 3.6.1. Pure Line -- 3.6.2. Great Grandparent (GGP) -- 3.6.3. Parent Stock Breeder -- 3.6.4. Day-old Chick (DOC) -- 3.6.5. Ultimate Broiler Farming -- 3.7. The Case Industry Description -- 3.7.1. Nahar Agro Group -- 3.7.2. Historical Background -- 3.7.3. Vision -- 3.7.4. Market Share -- 3.7.5. Market Coverage -- 3.7.6. Nahar Products -- Day-old Broiler Chicks -- Day-old Layer Chicks.
Various By-products.
Summary: Chapter 1 examines the relationships between absorptive capacity and effective knowledge management through the analysis of quantitative data drawn from managers and employees in residential aged care organizations in Western Australia. Chapter 2 provides an application of system dynamics modelling in firms in the poultry industry in Bangladesh.
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Front Cover -- Sustaining Competitive Advantage via Business Intelligence, Knowledge Management, and System Dynamics -- Copyright page -- Contents -- List of Contributors -- Introduction -- Managing Information and Knowledge in Service Industries -- 1. Introduction and Justification of the Research -- 1.1. Introduction -- 1.2. Background to the Research -- 1.3. Purpose of the Research -- 1.4. Overview of the Methods -- 1.4.1. The Survey Instrument -- 1.4.2. Sample -- 1.4.3. Data Analysis -- 1.5. Justification for the Research -- 1.6. Overview of the Research Structure -- 2. Literature Review and Hypothesis Development -- 2.1. Introduction -- 2.2. Knowledge -- 2.2.1. Definition of Knowledge -- 2.2.2. Tacit Knowledge -- 2.2.3. Explicit Knowledge -- 2.2.4. Summary -- 2.3. Knowledge Management -- 2.3.1. Definition of Knowledge Management -- 2.3.2. Managing Knowledge Management -- 2.3.3. Approaches to Knowledge Management -- 2.3.4. Role of Technology -- 2.3.5. Summary -- 2.4. Previous Research on Knowledge Management -- 2.5. Effective Knowledge Management -- 2.6. Absorptive Capacity -- 2.7. Hypothesis Development -- 2.7.1. Absorptive Capacity -- 2.7.2. Acquisition -- 2.7.3. Assimilation -- 2.7.4. Transformation -- 2.7.5. Exploitation -- 2.8. The Industry Context -- 2.8.1. Service Industry -- 2.8.2. Residential Aged Care Industry -- 2.8.3. Industry Context -- Profit Motive -- Organizational Size -- Time in Business -- 2.8.4. Accreditation -- 2.8.5. The Role of Managers in the Knowledge Management Process -- 2.9. Conceptual Framework -- 2.10. Summary -- 3. Research Method -- 3.1. Introduction -- 3.2. Justification for the Method -- 3.3. Research Procedure -- 3.4. Description of Research Setting -- 3.4.1. Residential Aged Care Industry -- 3.5. Description of Sample Characteristics -- 3.6. Data Collection -- 3.7. Pilot Study -- 3.8. Method of Analysis.

3.9. Constructs -- 3.10. Relationship between Absorptive Capacity and Effective Knowledge Management -- 3.10.1. Relationship between Acquisition and Effective Knowledge Management -- 3.10.2. Relationship between Assimilation and Effective Knowledge Management -- 3.10.3. Relationship between Transformation and Effective Knowledge Management -- 3.10.4. Relationship between Exploitation and Effective Knowledge Management -- 3.11. Structural Equation Modeling -- 3.11.1. The Structural Equation Model -- 3.11.2. Reflective and Formative Variables -- 3.12. Measurement Instrument -- 3.12.1. Demographic Information and Measures of Construct -- 3.12.2. Section One: Industry Context and Knowledge Management Outcomes -- Industry Context -- Knowledge Management Outcomes and Actions -- Accreditation Outcomes -- 3.12.3. Section Two: Demographic Data -- 3.12.4. Section Three: Absorptive Capacity and Effective Knowledge Management -- Acquisition -- Assimilation -- Transformation -- Exploitation -- Effective Knowledge Management -- 3.12.5. Scales of Measurement -- 3.12.6. Accreditation in Residential Aged Care -- 3.12.7. Goodness of Fit -- 3.13. Summary -- 4. Results - Data Analysis -- 4.1. Introduction -- 4.2. Pilot Test -- 4.3. Descriptive Statistics -- 4.3.1. Demographic Distribution -- 4.3.2. Non-Response Bias -- 4.3.3. Assessment of Normality -- 4.3.4. Distribution of Responses -- Acquisition -- Assimilation -- Transformation -- Exploitation -- 4.3.5. Profiles of the Highest and Lowest Scoring Organizations -- Highest Scoring Organizations -- Lowest Scoring Organizations -- 4.4. Additional Analysis -- 4.4.1. Accreditation -- 4.4.2. Effective Knowledge Management Outcomes and Actions -- 4.5. Structural Equation Modeling -- 4.5.1. Measurement Model -- 4.5.2. Model Revision -- 4.5.3. Structural Model -- 4.5.4. Additional Analyses -- Managers and Employees.

Profit Motive -- Business Size -- Time in Business -- 4.6. Conclusion -- 5. Discussion -- 5.1. Introduction -- 5.2. Summary of Major Findings -- 5.3. Hypotheses Findings -- 5.3.1. Absorptive Capacity and the Perceived Impact on Effective Knowledge Management -- 5.3.2. Acquisition and the Perceived Impact on Effective Knowledge Management -- 5.3.3. Assimilation and the Perceived Impact on Effective Knowledge Management -- 5.3.4. Transformation and the Perceived Impact on Effective Knowledge Management -- 5.3.5. Exploitation and the Perceived Impact on Effective Knowledge Management -- 5.4. Impact of Context Factors on Relationships between Absorptive Capacity and Effective Knowledge Management -- 5.4.1. Manufacturing and Service Industries -- 5.4.2. Comparison of Perceptions between Managers and Employees -- 5.4.3. Industry Context Variables -- Profit -- Organizational Size -- Length of Time in Business -- 5.4.4. Summary of Findings for Impact of Industry Context Variables on Effective Knowledge Management -- 5.5. Comparison of Highest and Lowest Scoring Organizations -- 5.6. Additional Analysis -- 5.6.1. Knowledge Management Outcomes -- 5.6.2. Knowledge Management Actions -- 5.6.3. Accreditation -- 5.6.4. Implications of Knowledge Management Outcomes, Action and Accreditation -- 5.6.5. Information Technology and Research and Development -- 5.7. Performance Management -- 5.8. Knowledge Management in a Service Environment -- 5.9. Summary -- 6. Conclusion -- 6.1. Introduction -- 6.2. Implications for Organizations -- 6.2.1. Absorptive Capacity -- 6.2.2. Absorptive Capacity Capabilities -- 6.3. Generalization of the Model -- 6.4. Limitations of This Research -- 6.4.1. Additional Analyses -- 6.5. Implications for Future Research -- 6.5.1. Accreditation -- 6.5.2. Acquisition -- 6.5.3. Performance Management.

6.5.4. Replication of This Research in a More General Service Environment -- 6.6. Contribution -- 6.7. Summary -- Definitions -- Acknowledgement -- References -- Appendix A: Survey Instrument -- Part 1: Industry Context - To Be Completed by the Most Senior Manager within the Nursing Home -- Part 2: Demographics - To Be Answered by All Employees and Managers -- Part 3: To Be Answered by All Employees and Managers -- Appendix B: Covering Letter and Flyer -- WIN Two Movie Tickets -- Appendix C -- Appendix D -- Appendix E -- Integrated Supply Chain Model for Sustainable Manufacturing: A System Dynamics Approach -- 1. Introduction -- 1.1. Overview -- 1.2. Research Background and Problem Statement -- 1.3. Research Questions and Objectives -- 1.3.1. Research Questions -- 1.3.2. Research Objectives -- 1.4. Definition of Terms -- 1.5. Significance and Contribution of the Research -- 1.5.1. Theoretical Contributions -- 1.5.2. Practical Contributions -- 1.6. Organization of the Research -- 1.7. Summary -- 2. Literature Review -- 2.1. Introduction -- 2.2. Sustainability -- 2.2.1. Sustainability: A Brief Review of the Literature -- 2.2.2. Triple Bottom Line Sustainability -- Sustainability and Economic Benefits -- Sustainability and Social Benefits -- Sustainability and Environmental Benefits -- 2.2.3. Findings and Gaps -- 2.3. Review of Supply Chain Theory and Models -- 2.3.1. Managing an Efficient Supply Chain -- 2.3.2. Review of Supply Chain Models -- 2.3.3. Forward Supply Chain (FSC) -- 2.3.4. Reverse Logistics (RL) and Reverse Supply Chain (RSC) -- Reverse Logistics (RL) -- Practising Reverse Supply Chain -- Managing Reverse Supply Chain -- Reverse Supply Chain Process -- Reverse Logistics Theory and Poultry Reverse Supply Chain -- 2.3.5. Findings and Gaps -- 2.4. Sustainable Supply Chain -- 2.4.1. Frameworks for Sustainable Supply Chain Management (SSCM).

2.4.2. Sustainable Supply Chain Process -- Product Design -- Manufacturing By-products -- By-products during Product Use -- Product Life Extension -- 2.4.3. Environment Friendly Supply Chain -- 2.4.4. Integrated Poultry Forward and Reverse Supply Chain -- 2.4.5. Literature and Gaps -- 2.5. Sustainable Supply Chain in the Poultry Industry -- 2.6. Bangladesh Poultry Supply Chain and Sustainability -- 2.6.1. Grandparent (GP) to Parent Stock (PS) -- 2.6.2. Day-old Chicks (DOCs) to Mature Chicken -- 2.6.3. Hatchery and Feed Mill -- 2.6.4. Waste Processing Centre -- 2.6.5. Processing Plant and Final Consumption -- 2.6.6. Literature Gap and Research Model -- 2.7. Summary -- 3. Bangladesh Poultry Industry Operation and Research Case Description -- 3.1. Introduction -- 3.2. Bangladesh Poultry Industry -- 3.3. Present Status of Bangladesh Poultry Industry -- 3.3.1. Bangladesh Poultry Industry at a Glance -- 3.3.2. Trends of Poultry Farms in Bangladesh -- 3.3.3. Poultry Meat and Egg Consumption -- 3.3.4. Nutritional Status -- 3.3.5. Costing and Pricing for Day-Old Chicks -- 3.3.6. Day-old Chicks' (DOCs) Price and Farmers' Profitability -- 3.3.7. Agent-level Profits -- 3.3.8. Protein Sources -- 3.4. Scope of Poultry Business -- 3.5. Input, Output and Process of Bangladesh Poultry -- 3.5.1. Simplified Poultry Supply Chain Process -- 3.5.2. Bangladesh Poultry Forward Supply Chain -- 3.5.3. Bangladesh Poultry Reverse Supply Chain -- 3.6. Poultry Commercial Breeding -- 3.6.1. Pure Line -- 3.6.2. Great Grandparent (GGP) -- 3.6.3. Parent Stock Breeder -- 3.6.4. Day-old Chick (DOC) -- 3.6.5. Ultimate Broiler Farming -- 3.7. The Case Industry Description -- 3.7.1. Nahar Agro Group -- 3.7.2. Historical Background -- 3.7.3. Vision -- 3.7.4. Market Share -- 3.7.5. Market Coverage -- 3.7.6. Nahar Products -- Day-old Broiler Chicks -- Day-old Layer Chicks.

Various By-products.

Chapter 1 examines the relationships between absorptive capacity and effective knowledge management through the analysis of quantitative data drawn from managers and employees in residential aged care organizations in Western Australia. Chapter 2 provides an application of system dynamics modelling in firms in the poultry industry in Bangladesh.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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