Culture and Crisis Communication : Transboundary Cases from Nonwestern Perspectives.

Intro -- Culture and Crisis Communication -- Contents -- A Note from the Series Editor -- Author Biographies -- Foreword -- Preface -- Acknowledgments -- I Introduction -- 1 Communication, Culture and Crisis in a Transboundary Context -- Chapter Preview -- Introduction: An Ever-Intertwining World -- Culture, Crisis, and Transboundariness -- Crisis, Communication, and Culture -- Paying Attention to Cultural Specificities -- Organization of This Volume -- Conclusion: The Value of Transboundary Crisis Case Studies from Nonwestern Societies -- References -- II Africa -- 2 Dealing with Political and Cultural Crisis in a Troubled Middle East Region -- Chapter Preview -- Introduction: Overview of Egypt -- Situation Analysis: 2011: A Year of Hope and Despair -- Research on Crisis in Egypt -- The Case of the Ousted Morsi, the Last Caliph-President of Egypt -- Official Response of the Egyptian Government -- Outcome of the Governments Response and Initiatives -- Practical Suggestions or Action Plans for Resolving the Crisis -- Lessons to be Learned for Crisis Communication -- Conclusion -- References -- 3 Embarrassing the Nation to Pay Brazil: The Ghana Black Stars Player Revolt at the 2014 FIFA World Cup -- Chapter Preview -- Introduction -- Ghana: The People and Relevant Cultural Dimensions -- Ghanaian Culture and Crisis Communication -- "Show Us the Money or We Won't Play": When Trust Evaporates -- Situational Analysis -- Response to the Crisis -- Dancing to the Cultural Tune: How Culture Influenced the Response -- Outcome of the Crisis -- What Should Have Been Done: Learning for the Future -- Practical Suggestions for Interested Parties -- Conclusion -- Notes -- References -- 4 Containing Ebola in Nigeria: Lessons in Effective Risk and Crisis Communication -- Chapter Preview -- Background on Nigeria.

Background of Crisis Communication Research/Practice -- Role of Culture in Crisis Communication Practice in Nigeria -- Case Study: The Ebola Crisis -- Stakeholders -- The Nigerian Public -- Health Care Professionals -- Foreign Businesses, the Diplomatic Corps -- Neighboring Countries -- International Health Partners -- Nigerian Government Response -- Culture's Influence on the Response -- Outcome of the Ebola Crisis Communication Campaign -- Positive Lessons -- Conclusion -- References -- 5 Killing in the Name of "Stolen" Jobs: The April 2015 Xenophobic Attacks in South Africa -- Chapter Preview -- Introduction: South Africa and Its Culture -- Culture and Crisis Communication -- Case Study: Pack Your Bags and Go Home -- Situational Analysis -- Xenophobia or Not? How the South African Government Responded to the Attacks -- Enter King Goodwill Zwelithini, the Zulu Chief -- Outcome of the Governments Response -- Transboundary Reactions -- How Culture Influenced the Governments Response -- Xenophobia in South Africa: A Disconnect Between Perception and Reality? -- The Reality on the Ground -- Lessons Learned and Practical Suggestions -- Conclusion -- References -- III Asia/Euro-Asia -- 6 One Crisis, Two Responses: A Transboundary Analysis of the Melamine-Tainted Milk Powder Crisis in China and Taiwan -- Chapter Preview -- Background and Purpose -- A Brief Background of Mainland China and Taiwan -- Chinese Culture and Crisis Communication -- Background to the Melamine-Tainted Milk Powder Crisis -- Case Study -- Responses to the Crisis -- Power Relations that Influence the Practice of Crisis Communication -- Practical Implications -- Acknowledgment -- References -- 7 They Came by Boat: The 2008 Terrorist Attack on Mumbai -- Chapter Preview -- Background: India and Its Immediate Neighbor, Pakistan -- Culture and Crisis Communication.

Case Study: 2008 Mumbai Terrorist Attacks -- Stakeholders -- Responses of the Indian Government -- Goals and Objectives of the Indian Government -- Unilateral Strategies and Tactics Deployed by the Indian Government -- Governmental Bilateral and Multilateral Strategies and Tactics -- Nongovernmental Actions -- Relationship Between Culture and Crisis Response -- Positive and Negative Lessons Learned -- Unilateral Aspects -- Bilateral Aspects -- Multilateral Aspects -- Practical Suggestions -- References -- 8 Power Distance, Uncertainty Avoidance, and Rukun: Managing the Transboundary Haze Crisis in Indonesia -- Chapter Preview -- Brief Overview of Indonesia and Its Culture -- Background of Crisis Communication in Indonesia -- Role of Culture in Crisis Communication Practice in Indonesia -- Case Study: The 2013 Transboundary Haze Crisis -- Situational Analysis -- Response by the Local and National Governments -- Local Government -- National Government -- How Culture Influenced the Indonesian Governments Response -- Local Government -- National Government -- Outcome of the Transboundary Haze Crisis -- Lessons Learned and Practical Suggestions -- References -- 9 Culture as Crisis Communication: Tokyo Electric Power Company and the Fukushima Daiichi Nuclear Power Plant Disaster -- Chapter Preview -- Introduction -- Culture and Crisis Communication -- Opportunity and Problem Statements -- Outcomes of the Crisis -- Outcomes Assessment -- Lessons Learned -- References -- 10 Understanding the Zhanaozen Crisis Through the Intercultural Lenses of Eurasianism in Kazakhstan -- Chapter Preview -- A Brief Overview of Kazakhstan and Kazakhstani Culture -- Culture and Crisis Communication: The Concepts of Eurasia and Eurasianism -- Crisis Time: The Zhanaozen Uprising -- Situational Analysis: The Different Voices -- The Official Response to the Zhanaozen Crisis.

Outcome of the Crisis: Oralmans Problem -- Conclusion: Lessons Learned -- Practical Suggestions -- Notes -- References -- 11 "Almost Without a Trace": Missing Flight MH370, Culture and Transboundary Crisis Communication in the Era of Social Media -- Chapter Preview -- Introduction and Background -- Cultural Context and Crisis Communication -- Crisis Communication in Malaysian Culture -- Background of Malaysia Airlines -- Into Thin Air: The Disappearance of Flight MH370 -- Search and Rescue Efforts Commence -- Crisis Stakeholder Audience -- Dealing with an Unprecedented Event: How the Government and MAS Responded -- MAS Strategies and Tactics -- Some Early Communication Mistakes -- What MAS Did Right (After the Initial Missteps) -- The Role of Culture in the Response -- Doing a Few Things Differently Could Have Helped -- Valuable Lessons for the Future -- Practical Suggestions for Interested Parties -- Conclusion -- References -- 12 Cultural Impediment or Reflection of Global Phenomenon: State of Social Media Crisis Preparedness in Singapore -- Chapter Preview -- Brief Overview: Singapore and Its Working Culture -- Background of Crisis Communication Research -- Role of Culture on Crisis Communication Practice -- Case Study: The 2011 Subway Crisis -- Situational Analysis -- Response of the Organizations -- Cultures Influence on Response -- Lessons Learned and Practical Suggestions -- Conclusion -- Acknowledgments -- References -- 13 Going Nuts Over Nuts: The Korean Air Ramp Return Crisis -- Chapter Preview -- Overview of Korea and Its Culture -- South Korean Chaebol and Its Culture -- Role of Culture in Crisis Communication Practice -- The Crisis: Korean Air "Nut Rage" Case -- Objectives of the Crisis Communication -- Response from Korean Air: From Bad to Worse -- Consequences: Losing It All.

Effect of Culture on Korean Airs Crisis Communication Practice -- Lessons Learned -- Practical Suggestions -- References -- IV Middle East -- 14 A Battle for Hearts and Minds: Dealing with Syrias Intractable Humanitarian Catastrophe -- Chapter Preview -- Introduction: Overview of Syria and Its Culture -- Researching and Communicating the Syrian Crisis -- The Syrian Crisis: Child of the Arab Spring? -- People on the Move: A Forced Migration of Epic Proportions -- Situational Analysis -- Key Stakeholders -- Response to the Refugee Situation -- Internal Response -- What the World Outside Syria is Doing -- Media and the Refugee Crisis -- Some Emerging Matters of Concern -- Charting a way Forward Through This Maze of a Crisis -- Conclusion: Battling for Hearts and Minds in a Crisis Beyond Borders -- References -- 15 "Nothing Will Ever Be the Same": The Borusan Case and the Socio-Cultural Dynamics of Crisis in Turkey -- Chapter Preview -- Overview of Turkish Cultural Identities -- Crisis Communication in Turkey: Reflections from Academia and Practice -- The Role of Turkish Culture in Crisis Communication Practice -- The Borusan Crisis: Nothing Will Ever Be the Same Again -- Overview and Background of the Borusan Group -- More Than a Simple Slip of the Tongue -- Apologetic Response from Borusan -- Strategic Approach -- The Influence of Culture on Borusans Response -- Assessment of Outcome in Borusan Crisis -- Lessons Learned -- Remarks on the Borusan Crisis Communication Process -- Practical Suggestions -- Acknowledgments -- References -- V Latin America -- 16 Gone with the Mud: Learning from the Niterói Disaster in Brazil -- Chapter Preview -- Brazilian History and Political System -- Brazilian Cultural Dimensions -- Culture and Politics: Being a Politician Has Its Privileges -- Home Ownership and Politics -- Culture and Crisis Communication.

The Case: Bumba Hill, Niterói-Gone with the Mud.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.