Patient-Centered Healthcare : Transforming the Relationship Between Physicians and Patients.

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Contents -- About the Author -- Introduction: The New Healthcare Way -- SECTION I: PATIENT FIRST -- 1 Patient-Centered Care -- Patients as Customers? -- Patient-Centered Care -- Client-Centered Care -- Evidence or Services? -- Are We Doing Better? -- Bring Healthcare Digital -- The Next Century -- 2 Access to Care -- Key to Access Clinical Care -- Access to Care Locations -- Offices in Rural Areas -- Shortage of Practitioners -- Cost of Waiting -- 3 Address Patients' Questions and Needs -- Addressing Questions -- What Should Physicians Do? -- Clear Mind -- Listen Carefully without Interrupting -- Show That You Care -- Encourage Their Participation -- Investigate Clinical Issues or Complaints -- Full Physical Examination -- Make Assessments and Plan -- Engage Your Patients in Decision-Making -- Follow-Up Questions -- Permission to Proceed -- Sharing Vision-Patient Participation -- Patient Focus -- Patient-Centered Communication -- Suggested Reading -- 4 Sharing the Vision of Care -- Practice Implications -- Participatory Medicine -- 5 Meeting Patients' Expectations and Satisfaction -- Easy Access -- Integrated Care -- Reframing the Mind -- Patients Expect Active Services -- Communications -- Physician Professionalism -- Patient Satisfaction -- Caring -- Suggested Reading -- 6 Fear and Anxiety Relief: Family Care -- For Patients -- For the Office -- Anxiety of Care -- Chemistry between Family and Caregivers -- Aligning Providers and Family -- Family Care -- Concern over the Result of Illness -- Suggested Reading -- 7 Engaging Patients -- Does Patient Engagement Work? -- Access to Medical Records -- Role of Engagement -- Involving the Patient -- Patient Engagement -- Challenges for Providers -- SECTION II: TEAM APPROACH -- 8 Building Team Approach and Communications.

Increasing Staff Satisfaction and Morale -- Keeping Everyone Aligned -- Where Does Patient Loyalty Come From? -- Teamwork Training -- Team Safety -- SBAR: Situation, Background, Assessment, Recommendation -- Communications between Healthcare Teams -- STICC: Situation Task Intent Concern Calibrate -- 9 Common Ground with the Patients -- Better Quality -- Better Quality Equals Better Care -- Explanation of Treatment Goals -- Questions to Ask -- AMA Focus Training -- People Negotiation -- Suggested Reading -- 10 Confusion over Care -- Where Does the Confusion Come From? -- Poor Communication -- Unrealistic Expectations -- Different Levels of Education -- Socioeconomic Issues -- Past Experience -- Abusing the Healthcare System -- Patients Ruined for Other Patients -- Suggested Reading -- 11 Coordinating Patients' Participation -- Coordination of Care -- Office Care -- Hospital Care -- Assurance to Each Step of the Way -- Core Values -- How to Invite Patients to Participate? -- Suggested Reading -- 12 Scheduling -- Challenges -- Patient Utilization Ratio -- Preparation before the Visit -- Payment Transparency -- Suggested Reading -- 13 Do Patients Want to Participate? -- Lack of Ownership -- Revolution in Approach: Do Patients Want to Participate? -- Patients Should Be Open to Criticism -- Professional Patients -- We Need Happy Physicians -- Suggested Reading -- SECTION III: THE TRUE NORTH -- 14 Transparency and Honesty -- Honesty with Patients -- Consent -- Welfare -- Global Trust -- Building Trust -- Patient Autonomy -- Errors -- Disclosure -- Legal Aspects -- Arrogance -- The Power of Apology -- Transparency and Outcomes -- 15 The True North Alignment -- Improving Patient Relationships -- Align Patients and Physicians -- What the Patient Expects -- True North -- Graffiti -- Negative Impressions -- 16 Quality Values -- Importance of Quality Values.

Importance of Quality Personnel -- Quality of the Doctors -- Quality Medical Staff -- Proper Facilities -- Understanding Insurance Benefits -- Good Follow-Up -- Clear Instructions -- After Hours -- Improving Clinical Outcomes -- Core of Quality Measures -- Health Delivery -- Suggested Reading -- 17 Optimized Healthcare Services -- Individual Healthcare Needs -- Optimized Healthcare Services -- For Patients -- Online Charts -- Update Notes and Information -- Web Access to Doctors -- Email Doctors -- Avoid Unnecessary Visits to the Emergency Department (ED) -- Optimize Admission -- Improves Cost-Effectiveness -- Better Patient Orientation -- Understanding Co-Payments -- For Physicians -- Easy Referral to Other Physicians -- Optimize the Best Admission in the Best Hospitals -- Meet and Greet -- Performance Rate -- The UK Policies as an Example -- The English Experience -- 18 Healing Relationships -- Biophysical, Social, and Spiritual Model -- Faith -- Religions -- Religion and Healthcare -- Religious Coping -- Transcendental Meditation -- Prospects -- 19 Information Power -- A Technological Revolution -- Best Outcomes Strategy -- Knowledge Is Power -- Information Is Power -- For Patients -- Gives Power to Patient -- At Your Fingertips -- Make an Appointment -- Understand your Disease -- Talk/Text a Doctor -- Skype a Doctor -- For Physician -- Clarity of Plan of Action -- Ability of Retrospective Analysis -- No Missing Paper or Labeling -- Communicate with Another Provider -- For the Healthcare System -- Drive Physician to Do a Proper History and Physical -- Drive Physician to Ask Appropriate Questions -- Show Physician the Missing Puzzle -- Help Connect Dots with the System -- Online Experiences -- 20 The Role of Technology and Telemedicine -- Medical Devices -- Keeping a Healthy Relationship -- Registrations -- Relationship through Technology.

Healthcare Information -- Patient Education -- Telemedicine -- What Are the Benefits of Telemedicine? -- How Can Technology Help Health Care? -- SECTION IV: LONG-TERM AND CHRONIC CARE -- 21 Continuity of Patient Care and Advance Directives -- Hospital Discharge -- Prescription -- Follow-Up Phone Calls -- Critical Continuum of Care -- Natural Death -- Advance Directive -- Life Support and Advance Directives -- Doctors' Fiduciary Relationship -- Withdrawal of Care -- Ethics -- Suggested Reading -- 22 Involvement of Family Members and Caregivers -- Share Plans -- Alternate and Surrogate -- Healthcare Consent Act -- Default Surrogate -- Surrogate Consent -- Compassion and Choices -- Healthcare Providers -- Suggested Reading -- 23 Long-Term Facilities -- The Challenges We Face -- Care Options -- Assistance with Activities and Daily Living Needs -- Hospice -- Home Health -- Home Health Services -- Qualification -- How to Pay for Home Care -- Home Care Services -- Long-Term Facility -- Rehabilitation -- 24 Comfort Level -- Pain Management -- Make Them Understand the Hospital Surroundings and Environment -- Suggested Reading -- 25 Chronic Conditions and Pain Management -- Hospital System -- Experts and Expertise -- Clinical Examples -- Atherosclerosis Care -- Chronic Obstructive Pulmonary Disease Care -- Depression Care -- Dedicate an End-of-Life Team -- Critical Status -- Opioid Crisis -- Classification of Pain -- Why Patients Seek Medications -- Chronic Pain-The Rising Problem -- 26 Dignity in Dementia -- Dementia -- Aligning Providers and Family -- Dignity of Care -- Suggested Reading -- SECTION V: BUILDING QUALITY SYSTEMS -- 27 Patient Flow and Press Ganey Scores -- Minimize Waiting Time -- Scheduling -- Optimize Time in Office -- Mastering Patient Flow -- Phone Services -- Advanced Assets Concept -- Press Ganey Scores -- Suggested Reading.

28 Clinical Staff and Better Patient Experience -- Staffing -- Clinical Staff -- How Many FTEs -- Table Summarized: Consistently Higher Ratio of Support Staff to Physicians in Better Performing Practices -- Facility Resources -- How to Calculate the Clinic Income and Adjust the Number of FTEs? -- Formulas -- Clinic Staffing and Ratio -- Synopsis -- National Average Office FTE Numbers -- Based on Location -- Based on the Hospital Operating Room Size -- Based on the Hospital Operating Room Volume -- 29 Fall Prevention-Engaging the Family -- Fall Prevention -- Definition of Falls -- Patient Fall -- Room Education -- Training Family -- High-Risk Prevention -- Documentation -- Medical Records -- Significant Injury as the Result of a Fall -- 30 Hand Hygiene -- Hand Hygiene Goals -- Engage Patient and Family -- Why Clean the Hand? -- Safeguard Environment -- Suggested Reading -- 31 Time-Out for Better Quality -- The Never Event Story -- Time-Out -- Steps to Achieve a Better Time-Out -- Procedures Exempt from Site Marking -- Call Time-Out Aloud -- Pre- and Postanesthesia Time-Out -- 32 Setting Up Strategies -- Caring Out Loud -- The POD Concepts -- Open-Access Clinic -- SECTION VI: HEALTHCARE CHANGE OF THINKING -- 33 Changing the Way We Think -- The Health System as an Industry -- Hospital Health Plans -- Reimbursement -- Cost Reimbursement -- Capitation System -- Payments -- Quality Crisis in Medicine: Changing the Way We Think -- Focus on Quality -- Fraud Prevention -- New Era -- Suggested Reading -- 34 Physical Wellness -- Maintain Healthy Lifestyles -- HELP Yourself -- Making Lifestyle Changes -- Implementing Behavioral Changes -- Enabling Factors -- Reinforcing Factors -- Suggested Reading -- 35 Circle of Support -- Circle of Support -- A Circle of Support -- Mapping Your Support -- Planning -- Workplace -- Holistic Circle -- A New Support Building.

Portals.

This book advocates to a true patient-centered system we need to work the basics as well by training the new patients into a better and healthy lifestyle.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.