Putting Library Assessment Data to Work.

Intro -- Title page -- Contents -- List of figures and tables -- List of case studies -- Authors and contributors -- Acknowledgements -- Chapter 1 Introduction to library assessment -- The purpose of this book -- What is library assessment? -- Library assessment vs library performance measurement -- Why every library needs to undertake assessment -- Barriers to library assessment -- Some notes on terminology -- A short history of library assessment -- How to use this book -- References -- Chapter 2 Institutional measures of student satisfaction -- Chapter overview -- Compulsory national surveys -- Optional institutional surveys -- Case Study 2.1 Use of the National Student Survey to improve library services at the University of Nottingham -- Case Study 2.2 Collecting low-cost student data through broad collaboration at Cornell University -- Conclusions -- References -- Chapter 3 Standardised library surveys -- Chapter overview -- LibQUAL+ -- Insync -- Ithaka S+R -- The MISO Survey -- Case Study 3.1 LibQUAL+ as a catalyst for change at the University of Limerick -- Case Study 3.2 The Insync survey at the University of Sydney -- Case Study 3.3 Ithaka S+R local surveys at the UNLV Libraries -- Conclusions -- References -- Chapter 4 In-house library surveys -- Chapter overview -- Survey design -- Survey implementation -- Survey analysis -- Survey action -- Case Study 4.1 Beyond answering questions: designing actionable surveys to guide assessment, make decisions and support ongoing analysis at the University of Washington -- Case Study 4.2 Taking users' opinions into account when managing an academic library: a decade in retrospect from Lisbon University -- Case Study 4.3 Giving students voice: a biennial user satisfaction survey at Duke University Libraries.

Case Study 4.4 Listening to the student voice at Library and Learning Services at Kingston University -- Conclusions -- References -- Chapter 5 Library statistics -- Chapter overview -- Collective statistical sets -- Operational library statistics -- Statistics for advocacy -- Case Study 5.1 Keeping purposeful intelligence: a case study from Learning Services at Edge Hill University -- Case Study 5.2 Assessing subject access in special collections at Harvard University -- Conclusions -- References -- Chapter 6 Qualitative feedback -- Chapter overview -- Using qualitative data to improve customers' experience -- Challenges -- Case Study 6.1 Breaking out of the silos: taking the holistic view of customer feedback at Cranfield University -- Case Study 6.2 Digging deeper: using qualitative data analysis of survey feedback to inform library strategy at the University of Oxford -- Case Study 6.3 Let the computer take the strain: automatic analysis of LibQUAL+ free-text comments at Singapore Management University Libraries -- Conclusions -- Further resources -- References -- Chapter 7 Emerging techniques -- Chapter overview -- Usability testing -- User experience: ethnographic research and human-centred design -- Library analytics -- Case Study 7.1 Working with students as partners to understand the needs of distance learners at the Open University -- Case Study 7.2 Small-scale user analysis -- big library gains at Anglia Ruskin University -- Case Study 7.3 Working hard or hardly working? Use of collaborative working space at the University of Bradford -- Conclusions -- Further resources -- References -- Chapter 8 More than measuring: using assessment holistically -- Chapter overview -- A holistic approach -- Assessment for advocacy -- Case Study 8.1 Departmental reporting at the University of York.

Case Study 8.2 University Library Services Sunderland: articulating value and impact through visual presentation of combined data sets -- Conclusions -- References -- Chapter 9 Conclusions -- Culture shift -- Putting library assessment data to work -- References -- Index.

Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic library.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.