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Working the Phones : Control and Resistance in Call Centres.

By: Material type: TextTextSeries: Wildcat SeriesPublisher: London : Pluto Press, 2016Copyright date: ©2016Edition: 1st edDescription: 1 online resource (209 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781786800145
Subject(s): Genre/Form: Additional physical formats: Print version:: Working the PhonesDDC classification:
  • 338.142
LOC classification:
  • HE8788.W663 2017
Online resources:
Contents:
Cover -- Contents -- Acknowledgements -- 1. Introduction -- 2. Working in the Call Centre -- 3. Management -- 4. Moments of Resistance -- 5. Precarious Organisation -- 6. Conclusion -- Notes -- References -- Index.
Summary: A Marxist investigation into the forms of resistance occurring in the UK call centre today.
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Cover -- Contents -- Acknowledgements -- 1. Introduction -- 2. Working in the Call Centre -- 3. Management -- 4. Moments of Resistance -- 5. Precarious Organisation -- 6. Conclusion -- Notes -- References -- Index.

A Marxist investigation into the forms of resistance occurring in the UK call centre today.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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