The Manager's Guide to Quick Crisis Response : Effective Action in an Emergency.

Cover -- Title Page -- Copyright -- Chapter 1: Taking Decisive Action -- 1.1 Three Ways You Could Get the News -- 1.1.1 Personally Involved -- 1.1.2 Near But Not Involved -- 1.1.3 Remote From the Incident -- 1.2 Breaking It Down -- 1.3 You'll Need to Act Fast -- 1.4 The Hunt for Information: Four Questions -- 1.4.1 What Happened? -- 1.4.2 How Bad Is It? -- 1.4.3 What Is Being Done? -- 1.4.4 What Is the Potential for Escalation? -- 1.5 Keep the Big Picture in Mind -- 1.6 Crisis Decision-Making -- 1.7 Use a Model to Optimize Decision-Making -- 1.7.1 Scan -- 1.7.2 Identify -- 1.7.3 Predict -- 1.7.4 Decide -- 1.7.5 Execute -- 1.8 A Manager in Crisis -- 1.8.1 Damage Control -- 1.8.2 Orchestrating Your Response -- 1.8.3 The Imperative for Rapid Response -- 1.9 Four Categories of Concern -- 1.9.1 People -- 1.9.2 Business Disruption -- 1.9.3 Reputation -- 1.9.4 Finances -- 1.10 Other Priority-Setting Strategies -- 1.11 Checklist of Immediate Action Items -- Quick Use Response Guide -- Chapter 2: Crisis Containment -- 2.1 We're Now Entering the Crisis Containment Phase -- 2.2 The Six Phases ofManaging a Crisis -- 2.2.1 Phase 1: Notification and Activation -- 2.2.2 Phase 2: Fact Finding -- 2.2.3 Phase 3: Decision-Making -- 2.2.4 Phase 4: Prioritizing -- Table 2-1. Posted Emerging Fact Pattern -- Table 2-2. Posted Priorities -- Table 2-3. Posted Pending Items -- 2.2.5 Phase 5: Implementation -- 2.2.6 Phase 6: Purposeful De-escalation -- 2.3 Crisis Command Center (CCC) -- 2.3.1 Location -- 2.3.2 The Ideal Room -- 2.3.3 Other Possibilities -- 2.3.4 Special Roles -- 2.3.5 Additional Command Center Tips -- 2.4 Crisis Action Team (CAT) Leader -- 2.5 Initial CAT Meeting -- Quick Use Response Guide -- Chapter 3: Order Out of Chaos -- 3.1 Understanding the Crisis -- 3.2 Crisis Decision-Making -- 3.3 Common Crisis Management Problems - ACE -- 3.3.1 Authority.

3.3.2 Communications -- 3.3.3 Expectations -- 3.4 Psychological First Aid -- 3.5 Rallying the Troops -- 3.5.1 Who Is Hurting? -- 3.5.2 Prepare for Family Members -- 3.5.3 Tell What They Know -- 3.6 Employee De-escalation Meetings -- 3.6.1 De-escalation Meeting Content -- 3.7 Taking Stock -- 3.8 A Tale of Two Traders -- 3.8.1 Background -- 3.8.2 All-Tech Response -- 3.8.3 Momentum Response -- 3.9 Day One CMT Checklist -- 3.10 Ten Questions to Assess Your Decisions and Actions -- Quick Use Response Guide -- Chapter 4: Establishing the New Normal -- 4.1 It's Back to Work We Go -- 4.2 Your Window of Opportunity -- 4.3 The First Day Back -- 4.3.1 The Management Briefing -- 4.3.2 Ways of Listening -- 4.4 A Program for Recovery: Psychological First Aid -- 4.4.1 Traditional Psychological Debriefings Not Recommended -- 4.4.2 Positive Coping Strategies Needed -- 4.4.3 Individual Assessment and Counseling -- 4.4.4 Early Intervention -- 4.5 Phasing Back Into Productive Work -- 4.5.1 Supervisory Monitoring -- 4.5.2 Purposeful Disengagement -- 4.5.3 Anniversary Effect -- 4.6 Operational Debriefing for Lessons-Learned -- Quick Use Response Guide -- About the Author -- Credits -- More from Publisher.

Avoid being "blindsided" by an unexpected emergency or crisis in the workplace - violence, natural disaster, or worse! Bruce Blythe's The Manager's Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively - on behalf of yourself and your co-workers - in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.