Principles and Practice of Business Continuity : Tools and Techniques Second Edition.

Intro -- Table of Contents -- Dedication -- Acknowledgments -- Author's Introduction -- Foreword by Owen Gregory -- Foreword by Deborah Higgins -- Part I: Preparation and Startup -- Chapter 1: What, Why, and How -- 1.1 - A Brief History of the Business Continuity Profession -- 1.2 - The Business Continuity Professional -- 1.3 - Guidelines for Practical Business Continuity -- 1.4 - Six Disruptive Scenarios (What Can Go Wrong) -- 1.5 - The Backlog Trap -- 1.6 The Decision Point and Business Tolerance -- Sample Set of Decision-Making Criteria -- Self-Examination Questions -- Food for Thought -- Chapter2: Roles and Responsibilities -- 2.1 The Key Players -- 2.1.1 Roles in the BC Management Structure -- 2.1.2 Selecting the Sponsor -- 2.2 Key Considerations -- 2.3 The Other Team Players -- 2.4 The Teams -- 2.5 A Collaborative Network -- 2.6 Your Business Continuity Infrastructure -- 2.7 As You Embark on This Journey -- Self-Examination Questions -- Food for Thought -- Chapter 3: Getting Started -- 3.1 A Viable Game Plan -- 3.2 Deliverables and Other Outcomes -- 3.3 A Launch Argument Formula: Seven Principles -- 3.4 Board-Level Motivators -- 3.5 Scaling to Fit -- 3.6 Standards and Their Interpretation -- 3.7 Hidden Benefits -- 3.8 The Auditor's Role -- Self-Examination Questions -- Food for Thought -- Part II: Building a Foundation -- Chapter 4: Understanding Your Risks -- 4.1 Risk from a Business Continuity Perspective -- 4.2 Risk Assessment Methods -- 4.3 Six Stages of Grid Impact Analysis -- 4.4 Risk Acceptance -- 4.5 The Cost of Loss -- 4.6 Investment Wisdom -- 4.7 Defensive Measures -- 4.8 QwikRisk -- 4.9 SMARTRisk -- 4.10 Risk Reporting -- Self-Examination Questions -- Food for Thought -- Chapter 5: Impacts and Consequences -- 5.1 From Risk to Impact -- 5.2 Business Impact Analysis Project -- 5.3 Business Impact Analysis Report.

5.4 Facilitated Business Impact Analysis -- 5.5 Dependency Modeling -- 5.6 Five Step Functional Analysis -- Self-Examination Questions -- Food for Thought -- Chapter 6: Continuity Strategies and Options -- 6.1 Selecting Practical Strategies -- 6.2 Disaster Recovery Options -- 6.3 Business Continuity Options -- 6.4 Strategy Selection -- 6.5 Backup and Restore Procedures -- 6.6 Information Recovery -- 6.7 Integrating and Coordinating Disaster Recovery with Business Continuity -- Self-Examination Questions -- Food for Thought -- Part III: Responding and Recovering -- Chapter 7: Emergency Response -- 7.1 Factors to Consider in an Emergency Response Team -- 7.2 Assembling the Right Emergency Response Team -- 7.3 Command and Control -- 7.4 Phased Incident Management -- 7.5 Communications -- Self-Examination Questions -- Food for Thought -- Chapter 8: Emergency Preparedness -- 8.1 Identifying and Maintaining Emergency Resources -- 8.2 Disaster Actions and Modes -- 8.3 Battle Boxes -- 8.4 Recovery Facilities -- 8.5 Liaising with Other Groups -- 8.6 Liaising with Police and Emergency Services -- 8.7 Disaster Recovery -- 8.8 Contact Lists -- Self-Examination Questions -- Food for Thought -- Chapter 9: Salvage and Restoration -- 9.1 Scrap or Salvage? -- 9.2 Denial of Access Issues -- 9.3 Site and Structures -- 9.4 Precautions after an Event -- 9.5 Equipment and Technology -- 9.6 Documents and Records Retrieval -- 9.7 Electronic Equipment -- 9.8 Process Equipment -- 9.9 Regulating Access to the Site -- Self-Examination Questions -- Food for Thought -- Chapter 10: Disaster Recovery -- 10.1 What is Disaster Recovery? -- 10.2 Technology and Support Services -- 10.3 Systems Recovery -- 10.4 Disaster Recovery Sites -- 10.5 Backup and Restore -- 10.6 Backup Regimes -- 10.7 Business Records -- 10.8 Critical Records -- 10.9 The Data Recovery Process.

10.10 Recovery Requirements -- Part IV: Planning and Implementing -- Chapter 11: Plans and Planning -- 11.1 Hierarchy of Plans -- 11.2 The Plan Development Process -- 11.3 Content of a Basic Plan: Business Recovery Plan -- 11.4 Emergency Response Plans -- 11.5 Crisis Management Plans -- 11.6 Function Restoration Plans -- 11.7 Disaster Recovery (DR) Plans -- 11.8 The Use of Commercial Planning Tools -- 11.9 Scaling to Fit -- 11.10 Preparation and Delivery of a Draft Plan -- Self-Examination Questions -- Food for Thought -- Chapter 12: Exercise Preparation -- 12.1 Getting Started with BC Exercises -- 12.2 The Five-Stage Growth Path -- 12.3 Testing Plans and Procedures -- 12.4 Elements of Exercise Development -- 12.5 Background: Objectives and Purpose -- 12.6 Buildup -- 12.7 Developing the Script for the Exercise -- 12.8 Quality -- Self-Examination Questions -- Food for Thought -- Chapter 13: Crisis Management and Communications 257 -- 13.1 Understanding the Dimensions of a Crisis -- 13.2 Communicating with Internal and External Groups -- 13.3 Crisis Communications Team -- 13.4 Managing the Media During a Crisis -- Self-Examination Questions -- Food for Thought -- Chapter 14: Exercise Management and Delivery -- 14.1 Exercise Delivery -- 14.2 Safety: Isolation and Security -- 14.3 The Ideal Scene -- 14.4 Lessons: The Feedback Stage -- 14.5 Tracking the History -- 14.6 Kick-Off -- 14.7 Advanced Techniques -- Self-Examination Questions -- Food for Thought -- Part V: Long-Term Continuity -- Chapter 15: Auditing and Maintaining Your Plans -- 15.1 Terms of Reference for Review -- 15.2 Steps in Review Process -- 15.3 Auditing -- 15.4 Completing the Audit -- Self-Examination Questions -- Food for Thought -- Chapter 16: Governance in the Resilient Organization -- 16.1 Horizon Scanning -- 16.2 Disruption from Relocation or Expansion -- 16.3 Tiers of Governance.

16.4 Creating the Integrated Infrastructure -- 16.5 Relationship Between Governance and Business Continuity Standards -- Self-Examination Questions -- Food for Thought -- Chapter 17: Your Future in Business Continuity -- 17.1 The Long-Term Management of Your BC Plans -- 17.2 Challenges -- 17.3 Opportunities -- 17.4 Professional Certification -- 17.5 What's Next for Business Continuity -- 17.6 A Parting Word -- Food for Thought -- Appendix A: Making Decisions Under Pressure -- A.1 Decision-Making Protocols -- A.2 Fight or Flee -- A.3 Black Swan -- A.4 Routine Mission -- A.5 The Dark Serpent -- A.5.1 Attack -- A.6 Carousel Solution -- A.7 Foxy Thinking -- A.8 The DICE Model -- A.9 Learning from Hindsight -- Appendix B: Case Study: Organic Resilience at Rushmore Enterprises 357 -- B.1 Organic Resilience Appro -- B.2 The Basic Processes in Functional Relationships -- Appendix C: Working with People -- C.1 Health, Safety, and Welfare -- C.2 Emergency Working -- C.3 Rewards and Acknowledgment -- C.4 Emotional Reactions to a Crisis -- C.5 Specific Forms of Counseling -- C.6 A Family Contact Team -- Appendix D: Emergency Evacuation and Back to Normal -- D.1 Emergency Evacuation: The Starting Point -- D.2 Back to Normal: Reverse Recovery or "Revacuation" -- D.3 Back to Normal -- Glossary -- Index -- About the Author -- Credits.

Are you are a Business Continuity Manager or training for the job? Are you ready to keep the business up and running in the face of emergencies ranging from earthquakes to accidents to fires to computer crashes? In this second edition ofPrinciples and Practice of Business Continuity: Tools and Techniques, Jim Burtles explains six main scenarios. He promises: "If you and your organization are prepared to deal with these six generic risks, you will be able to recover from any business disaster.".

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.