Benchmarking Basics : (Record no. 70624)
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| 000 -LEADER | |
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| fixed length control field | 04311nam a22004573i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC3116941 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiAaPQ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240729124625.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240724s1995 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781560523567 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781560523567 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC3116941 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL3116941 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr10058806 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)922967039 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD62.15 -- .P38 1996eb |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5/62 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Patterson, James G. |
| 245 10 - TITLE STATEMENT | |
| Title | Benchmarking Basics : |
| Remainder of title | Looking for a Better Way. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Boston : |
| Name of producer, publisher, distributor, manufacturer | Course Technology Crisp, |
| Date of production, publication, distribution, manufacture, or copyright notice | 1995. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | ©1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (94 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | TITLE -- COPYRIGHT -- PREFACE -- ABOUT THE AUTHOR -- ACKNOWLEDGMENTS -- CONTENTS -- INTRODUCTION -- SECTION I Benchmarking: What About It? -- OBJECTIVES -- WHAT IS BENCHMARKING? -- Understanding Benchmarking: The First Steps -- THE ORIGINS OF BENCHMARKING -- WHY USE BENCHMARKING? -- DEFINE YOUR BENCHMARKING OBJECTIVES -- Xerox: A Case in Point -- Xerox Benchmarking Partners -- OTHER SUCCESSFUL BENCHMARKERS -- STATOIL: SUCCESSFUL BENCHMARKING IN EUROPE -- A European Benchmarking Success Story -- An Historical Example -- CASE STUDY: A Creative Solution -- SECTION II Why Benchmarking? -- WHAT ARE THE BENEFITS TO BENCHMARKING? -- OBJECTIONS TO BENCHMARKING -- Should You Benchmark? -- Convincing Your Boss -- SECTION III Types of Benchmarking -- SIX TYPES OF BENCHMARKING -- Convincing Your Competitor -- DECIDING WHAT KIND IS BEST FOR YOU -- Internal Benchmarking -- Competitive Benchmarking -- Collaborative Benchmarking -- Shadow Benchmarking -- Functional Benchmarking -- World-Class Benchmarking -- Applying Benchmarking -- GOING IT ALONE OR USING A CONSULTANT -- BENCHMARKING FOR INDIVIDUALS -- Important Questions to Ask -- BENCHMARKING FOR SERVICE ORGANIZATIONS -- SECTION IV Ready, Set, Go! -- BEFORE YOU START TO BENCHMARK -- Are You Ready to Benchmark? -- What You Should Benchmark -- Business Process Rankings -- Benchmarking Trends -- LEARNING TO BENCHMARK: THE PDCA CYCLE -- BENCHMARKING WITH THE PDCA CYCLE -- EXERCISE: Benchmarking Partner Criteria Matrix -- BENCHMARKING ACTION PLAN CHECKLIST -- PDCA Benchmarking Step-by-Step -- THE ETHICS OF BENCHMARKING -- SOLUTIONS TO COMMON BENCHMARKING MISTAKES -- Mistake 1: Lack of Leadership -- Mistake 2: Picking the Wrong People for Your Benchmarking Team -- Mistake 3: Failing to Consider Strategic Long-Term Objectives -- Mistake 4: Too Many People on the Team -- Mistake 5: Teams Taking on Too Much. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Mistake 6: Leadership Underestimates Time Commitments -- Mistake 7: Picking the Wrong Benchmarking Partners -- Mistake 8: Assuming Every Project Needs a Site Visit -- Mistake 9: Management Failing to Inspect Benchmarking Results -- Mistake 10: Failing to Identify Targets in Advance -- Mistake 11: Collecting Too Much Data -- Mistake 12: Focusing on Numerical Targets Rather Than the Process -- BENCHMARKING QUICK CHECK -- BENCHMARKING REVIEW -- IN CONCLUSION -- SECTION V Appendix -- QUALITY AND BENCHMARKING REFERENCES -- World Wide Web (WWW) Pages of Interest -- Usenet Groups of Interest -- THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA -- THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA -- The Four Elements -- 1995 BALDRIGE AWARD EXAMINATION CRITERIA-ITEM LISTING. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on publisher supplied metadata and other sources. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Benchmarking (Management). |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Keppler, Kay. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mapson, Ralph. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Patterson, James G. |
| Title | Benchmarking Basics |
| Place, publisher, and date of publication | Boston : Course Technology Crisp,c1995 |
| International Standard Book Number | 9781560523567 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=3116941">https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=3116941</a> |
| Public note | Click to View |
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