Accountability : (Record no. 70598)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04995nam a22004813i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC3116915 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiAaPQ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240729124625.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240724s2001 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781560526476 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781560526476 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC3116915 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL3116915 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr10058003 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)922967006 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5549.12 -- .L56 2002eb |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.3 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lloyd, Sam. |
| 245 10 - TITLE STATEMENT | |
| Title | Accountability : |
| Remainder of title | Managing for Maximum Results. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Menlo Park : |
| Name of producer, publisher, distributor, manufacturer | Course Technology Crisp, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2001. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (118 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Title -- Copyright -- About the Author -- How to Use This Book -- Preface -- Contents -- PART 1 The Case for Accountability -- Getting Work Done Through Others -- Case Study: Sharing the Workload -- Gathering Feedback -- HOW AM I DOING? -- PART 2 The Manager/Employee Relationship -- Establishing Positive Expectations -- Self-Fulfilling Prophecy -- Case Study: A Negative Self-Fulfilling Prophecy -- Putting Self-Fulfilling Prophecy to Work -- Case Study: A Positive Self-Fulfilling Prophecy -- Creating Rapport -- Using the Pacing Technique -- Improving Listening Skills -- Common Responses and Their Risks -- Diffusing Emotion Through Active Listening -- Listening with Empathy -- Lessening Employee Dependency -- The Cycle of Dependency -- The Downward Spiral -- Promoting Accountability -- Developing Relationship Contracts -- A Valid Contract -- Mutual Agreement -- Mutual Benefit -- Mutual Ability -- Legality -- DRAFT YOUR OWN CONTRACT -- PART 3 Leadership & -- Management Skills -- Defining Leadership -- Setting Goals to Communicate Your Vision -- Involving Employees to Create Buy-In -- Determining the Action Steps -- Empowering Employees Through Delegating -- Why Is Delegation So Difficult? -- Case Study: Delegating or Dumping? -- Preparing To Delegate -- The Delegation Discussion -- Case Study: Delegating to Empower -- Recovering and Learning from Mistakes -- The Cost of Mishandling Mistakes -- Case Study: One Mistake Leads to Another -- Coaching Employees Through Their Mistakes -- Case Study: A Positive Learning Experience -- PART 4 Communication Tools That Build Accountability -- Matching Personality Type -- The Four Personality Types -- Delegating to Personality Type -- Communicating Win-Win Messages -- Nonassertive -- Aggressive -- Assertive -- Body Language Speaks Volumes -- Case Study: Accountability through Communication. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Giving Strokes to Get Results -- The Need for Attention -- What You Stroke Is What You Get! -- Stroking in the Workplace -- A Recognition Certificate -- Confronting Unacceptable Behavior -- The Positive Side of Confrontation -- Caring Confrontation Formula -- 1 Identify the behavior. -- 2 Identify the tangible effects. -- 3 Identify your own feelings. -- 4 Identify the change you desire. -- Case Study: Antagonizing Co-Workers -- Confrontation Made Easy -- Engage in Active Listening -- Performing a Relationship Audit -- THE RELATIONSHIP AUDIT WORKSHEET -- Discussing the Relationship Audit -- A Sample Relationship Audit Discussion -- Comments about the Sample Discussion -- The Discussion Continues -- Additional Comments -- PART 5 Follow-Up Ideas for Skill Development -- Maintain Your Momentum -- Establish an Action Plan -- Reward Yourself -- Continue to Work at It -- APPENDIX -- Author's Notes on the Case Studies -- Sharing the Workload -- A Negative Self-Fulfilling Prophecy -- A Positive Self-Fulfillling Prophecy -- Delegating or Dumping? -- Delegating to Empower -- One Mistake Leads to Another -- A Positive Learning Experience -- Accountability through Communication -- Antagonizing Co-Workers -- Author's Suggested Responses to Exercises -- Recognizing Rapport -- Practice Empathic Responses -- Name that Type -- Personality Type and Pacing -- Win, Lose, or Win-Win -- Recommended Reading. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on publisher supplied metadata and other sources. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personnel management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Responsibility. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Supervision of employees. |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Woodbury, Debbie. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Del Rosario, Genevieve. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Lloyd, Sam |
| Title | Accountability |
| Place, publisher, and date of publication | Menlo Park : Course Technology Crisp,c2001 |
| International Standard Book Number | 9781560526476 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=3116915">https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=3116915</a> |
| Public note | Click to View |
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