F-Notes : (Record no. 24299)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03391nam a22004213i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC6480258 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiAaPQ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240724114905.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240724s2020 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781951058432 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781951058418 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC6480258 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL6480258 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)1237867910 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD69.P75 .O924 2020 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4—dc23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Owens, Tracy Linn. |
| 245 10 - TITLE STATEMENT | |
| Title | F-Notes : |
| Remainder of title | Facilitation for Quality. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Milwaukee, WI : |
| Name of producer, publisher, distributor, manufacturer | ASQ Quality Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2020. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (217 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover -- Title -- CIP data -- Contents -- Preface -- Introduction -- Part 1_Identifying and Prioritizing Improvement Opportunities -- SIPOC-MORE THAN JUST ALIST OF INPUTS AND OUTPUTS -- SIPOC IN PRACTICE -- MY WORST NIGHTMARE-APPLYINGINNOVATION GAMES TO FAILURE IDENTIFICATION -- FLEX FMEA-A LESS COMPLEX APPROACH TO PRIORITIZING ACTIONS -- CUSTOMER JOURNEY MAPPING-UNDERSTANDING THE GEMBA OF THE CUSTOMER -- KANO ANALYSIS-USING CUSTOMER FEEDBACKTO IMPROVE SATISFACTION AND LOYALTY -- CLOSING THOUGHT-CRITICAL SUCCESS FACTORS -- Part 2_Innovate for Efficiency and Customer Experience -- FLEX HURDLES-GENERATING AND PRIORITIZINGGOOD IDEAS IN A SHORT AMOUNT OF TIME -- DEPLOYMENT: FLEX HURDLES -- DEPLOYMENT: AFFINITY-CLOCK-SEQUENCE -- RESPONSE ROUTER-DON'T WASTE TIMEAPPROVING AND DENYING THE SAME THINGS -- MILESTONE MAPPING-SUCCINCTLY TELLTHE SAME STORY TO EVERYBODY INVOLVED -- Part 3_Execute and Measure -- THE SOUND OF CLOSING DRAWERS -- FLEX 5S-NOT JUST FOR FACTORIES AND TOOL ROOMS -- FLEX OEE-MORE COMPLETE THANA SIMPLE PRODUCTIVITY MEASURE -- OEE FOR THE OFFICE-FLEX ADAPTATION OF OEE -- TABLE 1/TABLE 2-INSTANT TRIAGEOF INCOMING WORK -- CASI-SPEND THE RIGHT AMOUNTOF TIME REVIEWING QUALITY -- MATHEMATICAL APPLICATION OF CASI -- SIMPLE APPLICATION OF CASI (READ: NO MATH!) -- Part 4_Meeting Facilitation for Accountability -- I-YOU-WHO-THIS JOB IS YOUR JOB -- HALF-LIFE FOLLOW-UP-SO THERE ISNO DOUBT ABOUT WHAT NEEDS TO BE DONE -- FLEX RM TOOL-A PERIODIC CLEANOUT OF UNNECESSARY OBLIGATIONS -- ACTION REGISTER -- Case Study -- THE PAIN -- SIPOC: THE FIRST STEP TOWARDPROCESS AND DATA ANALYSIS -- PARETO ANALYSIS -- PILOT TESTING YOUR SOLUTIONS -- PRIORITIZATION FOR ACTION -- EVOLUTION AND DELEGATION -- ANTICIPATING QUESTIONS-AND ANSWERS -- KRIS'S ROADMAP -- Appendix_16 Facilitator Tool Guides -- Index -- About the Authors. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on publisher supplied metadata and other sources. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Steiner, Therese Marie. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Owens, Tracy Linn |
| Title | F-Notes |
| Place, publisher, and date of publication | Milwaukee, WI : ASQ Quality Press,c2020 |
| International Standard Book Number | 9781951058418 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=6480258">https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=6480258</a> |
| Public note | Click to View |
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