Mastering Facilitation : (Record no. 20400)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 10416nam a22004693i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC6318024 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiAaPQ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240724114502.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240724s2020 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781000213881 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9780367543464 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC6318024 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL6318024 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)1195825457 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD66 .J664 2021 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Jones, Morgan. |
| 245 10 - TITLE STATEMENT | |
| Title | Mastering Facilitation : |
| Remainder of title | A Guide for Assisting Teams and Achieving Great Outcomes. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Oxford : |
| Name of producer, publisher, distributor, manufacturer | Productivity Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2020. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2021. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (239 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- Section I Facilitation Fundamentals -- Chapter 1 What Is Facilitation? -- The Roles of a Facilitator -- The Responsibilities of a Facilitator -- Guiding Principles of Facilitation -- Equality -- Empathy -- Mutual Trust -- Focus -- Free and Informed Choice -- Shared Decision-Making -- Responsibility and Commitment -- Involvement by All -- Chapter Summary -- Chapter 2 Mastering Technique: The Facilitation Process -- Planning Dimension -- Meaning Dimension -- Confronting Dimension -- Feeling Dimension -- Structuring Dimension -- Valuing Dimension -- Planning the Facilitation -- What Should You Know before You Plan the Agenda or the Facilitation Program? -- The Goals of the Facilitation and the Measures of Success -- Manner of Facilitation -- Group Composition -- Available Information -- Climate and Environment -- Location -- Logistics and Room Requirements -- Equipment, Supplies and Materials -- Food and Refreshments -- Before the Facilitation Sessions -- Starting the Facilitation -- Introduce Yourself -- State the Reason for the Program or Session -- Welcome and Acknowledge Everyone -- Make Introductions -- Set the Rules of Conversation -- Identify Motives -- Begin with a Punch -- Starting with a Punch Line -- Personal -- Unexpected -- Novel -- Challenging -- Humorous -- During the Facilitation -- What If the Group Resists Being Facilitated? -- What If the Group Is Pressed for Time? -- What If the Team Is Going around in Circles? -- What If the Group Ignores Its Own Rules? -- Prevention -- Non-Intervention -- Low-Level Intervention -- Medium-Level Intervention -- High-Level Intervention -- Step 1 -- Step 2 -- Step 3 -- Ending the Facilitation -- After the Facilitation (Follow-up) -- Chapter Summary -- Section II Core Facilitation Skills. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 3 Mastering Facilitation: Behavioural Techniques in Facilitation -- Core Values of Mastering Facilitation -- Flexibility -- Confidence -- Authenticity -- Integrity -- Patience/Perseverance -- Leadership (Presence) -- Initiating -- Perceptive -- The Art of Listening -- Synergistic Listening Is Deliberate -- Synergistic Listening Is Empathetic -- Synergistic Listening Is Multisensory -- Synergistic Listening Is Active -- Synergistic Listening Is a Learning Experience -- Synergistic Listening Is Non-Judgemental -- Synergistic Listening Is Dynamic -- How the Master Facilitator Listens -- Verbal Listening: Listening with Words -- Non-Verbal Listening: Listening with Your Body -- Do -- Don't -- Para-Verbal Listening: Listening with Your Voice -- Listening to the Group: Getting the Big Picture -- The Art of Synergistic Questioning -- Blooming Questions -- Knowledge Level -- Comprehension Level -- Application Level -- Analysis Level -- Synthesis Level -- Evaluation Level -- Asking like Socrates -- Throwing APPLES: What to Ask, When to Ask, How to Ask -- Affective Questions -- Managerial and Structuring Questions -- Rhetorical Questions -- Focusing/Refocusing Questions -- Open and Closed Questions -- Quick Tips in Questioning -- The Ladder of Inference: A Framework for Making Minds Meet -- Lesson 1: Rule Your Mind or It Will Rule You -- Lesson 2: Stay as Low as You Can -- Lesson 3: Learn to Swim before You Dive -- Lesson 4: When in Doubt, Check It Out -- Lesson 5: Avoid Simplification -- Lesson 6: Different Folks, Different Strokes -- Chapter Summary -- Chapter 4 Conflict Resolution and Decision-Making -- The Nature of Group Conflict -- Conflict Resolution -- Strategic Responses to Conflict -- Competing Strategy -- Collaborating Strategy -- Compromising Strategy -- Avoiding Strategy -- Accommodating Strategy -- Guidelines for Negotiation. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Benefits of Interest-Based Negotiation -- Create Safety -- Facilitative Listening -- Feedback -- Reflection -- Attributes of Skilled Negotiators -- Consensus Decision-Making -- Conditions for Consensus -- Working Together -- Commitment to Reaching Consensus -- Trust and Openness -- Sufficient Time -- Clear Process -- Facilitation -- Key Skills for Consensus -- A Consensus Flowchart -- The Decision-Making Process -- Guidelines for Reaching Consensus -- Agreement and Disagreement -- Consensus in Large Groups -- Chapter Summary -- Section III Advanced Facilitation Skills and Methods -- Chapter 5 Understanding Groups and Individuals: Facilitating a Synergistic Dynamic -- Dimensions of Group Interactions and Relationships -- Cycles of Group Development -- Forming -- Storming -- Norming -- Performing -- Adjourning -- Adult Learning Styles -- Kolb's Learning Styles -- Honey and Mumford's Learning Cycle -- The Attention, Generation, Emotion and Spacing (AGES) Model -- Attention -- Generation -- Emotions -- Spacing -- Principles of Adult Learning -- The "Four-Quadrant" Opening: Motivating the Adult Learner -- Levels of Focus -- Vision -- Aim -- Challenges -- Opportunities -- Facilitator Focus -- Planning -- Aim -- Challenges -- Opportunities -- Facilitator Focus -- Details -- Aim -- Challenges -- Opportunities -- Facilitator Focus -- Problems -- Aim -- Challenges -- Opportunities -- Facilitator Focus -- Drama -- Aim -- Challenges -- Opportunities -- Facilitator Focus -- The CARER Model -- The CARER Model Explained -- Certainty (Predictable) -- Autonomy (Discretion) -- Relatedness (Bonding) -- Equity (Fairness) -- Reputation (Status) -- Dynamic CARER Domain Links -- CARER and Facilitation -- Conclusions -- A Facilitative Approach to Learning -- Types of Facilitation -- The Neutral Facilitator -- The Trainer as a Facilitator -- Process versus Content. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Organising "Brainstorming" Information: The ToP Method -- Pyramid Brainstorming -- Forced Comparison: Use of Sticky Dots -- Process -- Basic Tools -- Flipcharts -- Providing a "Group Memory" -- Facilitating the Process -- "Presentation" Skills: The Use of Colour and Graphics -- Summarising and Paraphrasing -- Paraphrasing and Clarifying -- Questioning -- Multiple Learning Styles -- Chapter Summary -- Chapter 6 Special Facilitation Techniques -- Facilitating Executive Teams -- Overall Approach and Attitude -- Establishing the Right Tone for the Session -- Establishing Discussion Guidelines -- Strategic Alignment -- Maximise Your Executive Team's Capabilities -- Conclusion -- Facilitating Change -- Change Management: The TFDS Model -- Facilitating Virtual Teams -- Use Video -- Do a "Take 5" -- Assign Different Tasks -- Forbid the Use of the "Mute" Function -- Penalise Multitaskers -- Facilitating Project Improvement -- Facilitation Skills for Today's Project Leaders -- Inspires a Shared Vision -- Good Communicator -- Integrity -- Enthusiasm -- Empathy -- Competence -- Ability to Delegate Tasks -- Cool Under Pressure -- Team-Building Skills -- Problem-Solving Skills -- Chapter Summary -- Section IV Evaluation and Conclusion -- Chapter 7 Facilitation Skills Evaluation and Improvement -- The Six Megatrends -- Facilitators We Dread -- Vince Lombardi -- The Drill Sergeant -- The Guardian -- The Know-It-All -- The Ice Cube -- The Blabber -- The Pretender -- The "I Can't Hear You" Guy -- The Marathon Man -- The Parrot -- The Molasses Man -- The Passenger -- The Storyteller -- The Centrepiece -- The Tunnel Driver -- Facilitation Skill Levels -- Chinese proverb -- Self-Assessment -- Trust and Support -- Communication -- Making Group Decisions -- Cooperating -- Teamwork -- Problem-Solving -- Leadership Roles -- Giving and Receiving Feedback. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Respecting Personal Differences -- Closure Questions -- Participant Evaluation Template -- Group Questionnaire -- Questionnaire: "Burnout" -- Questionnaire: "Session Feedback" -- Presentation Indicators -- Content Indicators -- Impact Indicators -- Chapter Summary -- Chapter 8 Conclusion -- Bibliography -- Appendices -- Appendix 1 Functions of a Facilitator -- Create Collaborative Client Relationships -- Plan Appropriate Group Processes -- Create and Sustain a Participatory Environment -- Guide Group to Appropriate and Useful Outcomes -- Build and Maintain Professional Knowledge -- Model Positive Professional Attitude -- Appendix 2 List of Verbs for Constructing Learning Outcomes and Questions* -- Appendix 3 Session Scope -- Appendix 4 Participant Evaluation Template -- Appendix 5 Group Questionnaire -- Appendix 6 Questionnaire: "Burnout" -- Appendix 7 Questionnaire: "Session Feedback" -- Presentation Indicators -- Content Indicators -- Impact Indicators -- Appendix 8 Tips for Online Facilitating -- Preparation -- Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | With business and organisations moving at an ever -faster pace and facing evermore more and more demanding challenges, the need for efficient, succinct and productive interaction between individuals of those businesses and organisations is more important than ever. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on publisher supplied metadata and other sources. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Teams in the workplace. |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Jones, Morgan |
| Title | Mastering Facilitation |
| Place, publisher, and date of publication | Oxford : Productivity Press,c2020 |
| International Standard Book Number | 9780367543464 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=6318024">https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=6318024</a> |
| Public note | Click to View |
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