The Routledge Handbook of Service Research Insights and Ideas. (Record no. 17320)
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| 000 -LEADER | |
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| fixed length control field | 03878nam a22004453i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC6154396 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiAaPQ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240724114204.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240724s2020 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781351245227 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9780815372530 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC6154396 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL6154396 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)1150188501 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .R688 2020 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bridges, Eileen. |
| 245 14 - TITLE STATEMENT | |
| Title | The Routledge Handbook of Service Research Insights and Ideas. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Oxford : |
| Name of producer, publisher, distributor, manufacturer | Taylor & Francis Group, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2020. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (541 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Editors' introduction to the volume Eileen Bridges and Kendra Fowler -- List of contributors -- PART I: Foundations -- 1. Service-dominant logic: foundations and applications -- 2. Service-dominant logic and market innovation -- 3. Service profit logic: ensuring customer willingness to pay -- 4. Customer-dominant service logic -- 5. The servitization of manufacturing industries -- PART II: Innovation in service operations -- 6. Typologies and frameworks in service innovation -- 7. Front line employees as innovators -- 8. Innovative service environments -- 9. Finding the next edge in service innovation: a complex network analysis -- PART III: Organizing the service business -- 10. Modeling consumer engagement with front line service providers -- 11. Front line service providers with two jobs: antecedents of naturally felt emotions -- 12. Service process design and management -- 13. Service supply chain configurations: from agile to efficient value networks -- 14. Strategic pathways to cost-effective service excellence -- PART IV: Service design, delivery, and customer engagement -- 15. Service digitization and the provider-to-customer handoff -- 16. Managing customer performance in services -- 17. Value co-creation and its meaning for customers -- 18. Resource integration and co-creation: a customer journey approach -- 19. Social media and customer engagement -- PART V: Ethics, responsibility, and culture -- 20. Executive ethical decisions initiating organizational culture and values -- 21. Transformative service research: thoughts, perspectives, and research directions -- 22. Green services and the quest for sustainable environment: chasing a holy grail -- 23. The convergence of not-for-profit services and the social enterprise. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 24. Providing service in multicultural environments -- Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This volume offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on publisher supplied metadata and other sources. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries-Research. |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fowler, Kendra. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Bridges, Eileen |
| Title | The Routledge Handbook of Service Research Insights and Ideas |
| Place, publisher, and date of publication | Oxford : Taylor & Francis Group,c2020 |
| International Standard Book Number | 9780815372530 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=6154396">https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=6154396</a> |
| Public note | Click to View |
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