Siam/msi : (Record no. 122558)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03094nam a22004573i 4500 |
| 001 - CONTROL NUMBER | |
| control field | EBC4794156 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MiAaPQ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240729131049.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240724s2016 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781849288521 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781849288514 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (MiAaPQ)EBC4794156 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Au-PeEL)EBL4794156 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr11336153 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)965930881 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MiAaPQ |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | MiAaPQ |
| Modifying agency | MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD30.2 .C554 2016 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4038 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Clifford, David. |
| 245 10 - TITLE STATEMENT | |
| Title | Siam/msi : |
| Remainder of title | An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Ely : |
| Name of producer, publisher, distributor, manufacturer | IT Governance Ltd, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2016. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2016. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (62 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover -- Title -- Copyright -- Foreword -- Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: Types of Outsourcing -- 1. IT Outsourcing (ITO) -- 2. Application Development and Maintenance (ADM) - part of ITO -- 3. Business Process Outsourcing (BPO) -- Outsourcing considerations -- Chapter 2: Moving from the Traditional MSP Model -- Chapter 3: Sourcing Market Trends -- Multi-sourcing explained -- Service integration -- Challenges with multi-sourcing -- Chapter 4: Determining the Governance and IT Operating Model -- Retained IT processes aligned to "Direct -- Retained IT processes aligned to "Evaluate -- Retained IT processes aligned to "Monitor -- Tactical and operational processes -- Retained IT or service integrator considerations -- Chapter 5: Types of Service Integration Models -- Internal Service Integrator (ISI) -- External Service Integrator (ESI) -- External Tower Service Integrator (ETSI) -- Chapter 6: Aggregating Service Level Performance -- Chapter 7: Multi-sourcing RFP Approach -- Chapter 8: Transition Stage -- Chapter 9: Looking Further into the Future -- Chapter 10: Abbreviations Used/Glossary. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on publisher supplied metadata and other sources. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Information technology-Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Contracting out. |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Williams, Malk. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Clifford, David |
| Title | Siam/msi |
| Place, publisher, and date of publication | Ely : IT Governance Ltd,c2016 |
| International Standard Book Number | 9781849288514 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ProQuest (Firm) |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=4794156">https://ebookcentral.proquest.com/lib/orpp/detail.action?docID=4794156</a> |
| Public note | Click to View |
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