Reinventing the Patient Experience : Strategies for Hospital Leaders.
Christianson, Jon B.
Reinventing the Patient Experience : Strategies for Hospital Leaders. - 1st ed. - 1 online resource (201 pages)
Intro -- Contents -- Preface -- Acknowledgments -- The Challenge to Hospitals: Reinventing the Patient Experience -- Windber Medical Center: Crisis Leads to Change -- Abbott Northwestern Hospital: Combining High Tech and High Touch -- Florida Hospital - Celebration Health: Becoming a Living Laboratory -- Highline Medical Center: Maintaining the Momentum -- St. Charles Medical Center - Bend: Adjusting to Change -- North Hawaii Community Hospital: A Blended Medicine Perspective -- The Valley Hospital: Reinvigorating Nursing at the Bedside -- Putting the Components of a Reinvented Patient Experience in Place -- Measuring and Sustaining Success -- Lessons Learned -- Appendix -- About the Authors.
9781567932904
Hospital care -- United States.
Hospital patients -- Care -- United States.
Hospitals -- United States -- Administration.
Electronic books.
RA965.6 -- .R48 2007eb
362.11
Reinventing the Patient Experience : Strategies for Hospital Leaders. - 1st ed. - 1 online resource (201 pages)
Intro -- Contents -- Preface -- Acknowledgments -- The Challenge to Hospitals: Reinventing the Patient Experience -- Windber Medical Center: Crisis Leads to Change -- Abbott Northwestern Hospital: Combining High Tech and High Touch -- Florida Hospital - Celebration Health: Becoming a Living Laboratory -- Highline Medical Center: Maintaining the Momentum -- St. Charles Medical Center - Bend: Adjusting to Change -- North Hawaii Community Hospital: A Blended Medicine Perspective -- The Valley Hospital: Reinvigorating Nursing at the Bedside -- Putting the Components of a Reinvented Patient Experience in Place -- Measuring and Sustaining Success -- Lessons Learned -- Appendix -- About the Authors.
9781567932904
Hospital care -- United States.
Hospital patients -- Care -- United States.
Hospitals -- United States -- Administration.
Electronic books.
RA965.6 -- .R48 2007eb
362.11