Disintegrating Democracy at Work : Labor Unions and the Future of Good Jobs in the Service Economy.
Doellgast, Virginia.
Disintegrating Democracy at Work : Labor Unions and the Future of Good Jobs in the Service Economy. - 1st ed. - 1 online resource (271 pages)
Cover -- DISINTEGRATING DEMOCRACY AT WORK -- Title -- Copyright -- CONTENTS -- Preface -- Acknowledgments -- List of Abbreviations -- 1. Introduction -- 2. Changes in Markets and Collective Bargaining -- 3. Using Power in the Workplace -- 4. Losing Power in the Networked Firm -- 5. Broadening the Comparison -- 6. Conclusions -- Appendixes -- A Interviews conducted in the United States and Germany -- B Organizational characteristics and employment practices by country, in-house and outsourced centers -- C Organizational characteristics and employment practices by collective bargaining arrangements, United States and Germany -- Notes -- Bibliography -- Index.
Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions.
9780801463976
Call centers -- United States.
Call centers -- Germany.
Telecommunication -- Employees -- Labor unions -- United States.
Telecommunication -- Employees -- Labor unions -- Germany.
Service industries workers -- Labor unions -- United States.
Service industries workers -- Labor unions -- Germany.
Industrial management -- Employee participation -- United States.
Electronic books.
HE8789.U6
331.88/11000943
Disintegrating Democracy at Work : Labor Unions and the Future of Good Jobs in the Service Economy. - 1st ed. - 1 online resource (271 pages)
Cover -- DISINTEGRATING DEMOCRACY AT WORK -- Title -- Copyright -- CONTENTS -- Preface -- Acknowledgments -- List of Abbreviations -- 1. Introduction -- 2. Changes in Markets and Collective Bargaining -- 3. Using Power in the Workplace -- 4. Losing Power in the Networked Firm -- 5. Broadening the Comparison -- 6. Conclusions -- Appendixes -- A Interviews conducted in the United States and Germany -- B Organizational characteristics and employment practices by country, in-house and outsourced centers -- C Organizational characteristics and employment practices by collective bargaining arrangements, United States and Germany -- Notes -- Bibliography -- Index.
Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions.
9780801463976
Call centers -- United States.
Call centers -- Germany.
Telecommunication -- Employees -- Labor unions -- United States.
Telecommunication -- Employees -- Labor unions -- Germany.
Service industries workers -- Labor unions -- United States.
Service industries workers -- Labor unions -- Germany.
Industrial management -- Employee participation -- United States.
Electronic books.
HE8789.U6
331.88/11000943