Services Management [Including Skill Development].
Ramachandra, K.
Services Management [Including Skill Development]. - 1st ed. - 1 online resource (267 pages)
COVER -- Contents -- Part-A -- Introduction to Services Sector -- Marketing Mix in Service Industry -- Knowledge of the Customer -- Planning and Managing Service Delivery -- Tourism Management -- Management of Hotel Industry -- Health Care Services -- Part- B -- Skill Development Exercises.
9789350243282
Service industries--Management.
Electronic books.
HD9980.5.R36 2010
Services Management [Including Skill Development]. - 1st ed. - 1 online resource (267 pages)
COVER -- Contents -- Part-A -- Introduction to Services Sector -- Marketing Mix in Service Industry -- Knowledge of the Customer -- Planning and Managing Service Delivery -- Tourism Management -- Management of Hotel Industry -- Health Care Services -- Part- B -- Skill Development Exercises.
9789350243282
Service industries--Management.
Electronic books.
HD9980.5.R36 2010