Improving Tourism and Hospitality Services.
Laws, Eric.
Improving Tourism and Hospitality Services. - 1st ed. - 1 online resource (221 pages)
Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index.
9780851990446
Consumer satisfaction.
Hospitality industry.
Tourism.
Electronic books.
G155.A1 -- L385 2004eb
910/.68
Improving Tourism and Hospitality Services. - 1st ed. - 1 online resource (221 pages)
Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index.
9780851990446
Consumer satisfaction.
Hospitality industry.
Tourism.
Electronic books.
G155.A1 -- L385 2004eb
910/.68