Transforming Performance Measurement : Rethinking the Way We Measure and Drive Organizational Success.
Spitzer, Dean.
Transforming Performance Measurement : Rethinking the Way We Measure and Drive Organizational Success. - 1st ed. - 1 online resource (304 pages)
Intro -- Contents -- Acknowledgments -- Introduction -- Why Measurement Is So Powerful -- When Measurement Goes Bad -- Why Measurement Goes Bad -- Beginning the Transformation -- Creating a Positive Context of Measurement -- The Focus of Measurement -- The Integration of Measurement -- The Interactivity of Measurement -- Measurement Leadership -- Learning About and from Measurement -- The Uses and Abuses of Measurement Technology -- Performance Measurement Maturity -- Transformational Measures -- Transformational Measurement Action Plans -- EPILOGUE How to Begin Transforming Performance Measurement in Your Organization -- Notes -- Bibliography -- Index.
You can't improve performance in an organization without measurement---but how you measure matters. Traditional measurement systems can create dysfunction and distrust. This breakthrough approach provides an alternative---a roadmap for moving, with little or no disruption, toward a more mature, effective, and transformative+D18 measurement system.
9780814430095
Organizational effectiveness -- Evaluation.
Electronic books.
HD58.9.S68 2007
658.4/013
Transforming Performance Measurement : Rethinking the Way We Measure and Drive Organizational Success. - 1st ed. - 1 online resource (304 pages)
Intro -- Contents -- Acknowledgments -- Introduction -- Why Measurement Is So Powerful -- When Measurement Goes Bad -- Why Measurement Goes Bad -- Beginning the Transformation -- Creating a Positive Context of Measurement -- The Focus of Measurement -- The Integration of Measurement -- The Interactivity of Measurement -- Measurement Leadership -- Learning About and from Measurement -- The Uses and Abuses of Measurement Technology -- Performance Measurement Maturity -- Transformational Measures -- Transformational Measurement Action Plans -- EPILOGUE How to Begin Transforming Performance Measurement in Your Organization -- Notes -- Bibliography -- Index.
You can't improve performance in an organization without measurement---but how you measure matters. Traditional measurement systems can create dysfunction and distrust. This breakthrough approach provides an alternative---a roadmap for moving, with little or no disruption, toward a more mature, effective, and transformative+D18 measurement system.
9780814430095
Organizational effectiveness -- Evaluation.
Electronic books.
HD58.9.S68 2007
658.4/013