Virtual Reference Training : The Complete Guide to Providing Anytime, Anywhere Answers.
Hirko, Buff.
Virtual Reference Training : The Complete Guide to Providing Anytime, Anywhere Answers. - 1st ed. - 1 online resource (168 pages)
Intro -- Contents -- Preface -- Chapter 1 - Beyond Shazam! -- Chapter 2 - Introduction -- Chapter 3 - Core Competencies -- Chapter 4 - Learning through Using -- Chapter 5 - Multiple Ways of Learning -- Chapter 6 - Getting Started -- Chapter 7 - Learning Activities -- Chapter 8 - Model Reference -- Chapter 9 - Evaluation, Modification, and Follow-up -- Appendix A - Assessment Tools -- Appendix B - Transcripts -- Appendix C - Virtual Field Trip Reports -- Appendix D - Secret Patron Scenarios -- Appendix E - Policies and Procedures -- Appendix F - Online Meeting Transcript -- Appendix G - Other Support Materials -- Appendix H - Anytime, Anywhere Answers Budget, March 2002-June 2003 -- Appendix I - Trainer Notes and Tips -- Glossary -- Bibliography -- Index.
9780838998670
Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies.
Electronic reference services (Libraries) -- Study and teaching.
Reference librarians -- Training of.
Reference librarians -- In-service training.
Electronic books.
Z711.45 -- .H57 2004eb
025.5/24
Virtual Reference Training : The Complete Guide to Providing Anytime, Anywhere Answers. - 1st ed. - 1 online resource (168 pages)
Intro -- Contents -- Preface -- Chapter 1 - Beyond Shazam! -- Chapter 2 - Introduction -- Chapter 3 - Core Competencies -- Chapter 4 - Learning through Using -- Chapter 5 - Multiple Ways of Learning -- Chapter 6 - Getting Started -- Chapter 7 - Learning Activities -- Chapter 8 - Model Reference -- Chapter 9 - Evaluation, Modification, and Follow-up -- Appendix A - Assessment Tools -- Appendix B - Transcripts -- Appendix C - Virtual Field Trip Reports -- Appendix D - Secret Patron Scenarios -- Appendix E - Policies and Procedures -- Appendix F - Online Meeting Transcript -- Appendix G - Other Support Materials -- Appendix H - Anytime, Anywhere Answers Budget, March 2002-June 2003 -- Appendix I - Trainer Notes and Tips -- Glossary -- Bibliography -- Index.
9780838998670
Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies.
Electronic reference services (Libraries) -- Study and teaching.
Reference librarians -- Training of.
Reference librarians -- In-service training.
Electronic books.
Z711.45 -- .H57 2004eb
025.5/24