Working the Phones : Control and Resistance in Call Centres.
Woodcock, Jamie.
Working the Phones : Control and Resistance in Call Centres. - 1st ed. - 1 online resource (209 pages) - Wildcat Series . - Wildcat Series .
Cover -- Contents -- Acknowledgements -- 1. Introduction -- 2. Working in the Call Centre -- 3. Management -- 4. Moments of Resistance -- 5. Precarious Organisation -- 6. Conclusion -- Notes -- References -- Index.
A Marxist investigation into the forms of resistance occurring in the UK call centre today.
9781786800145
Call centers--Social aspects--Great Britain.
Electronic books.
HE8788.W663 2017
338.142
Working the Phones : Control and Resistance in Call Centres. - 1st ed. - 1 online resource (209 pages) - Wildcat Series . - Wildcat Series .
Cover -- Contents -- Acknowledgements -- 1. Introduction -- 2. Working in the Call Centre -- 3. Management -- 4. Moments of Resistance -- 5. Precarious Organisation -- 6. Conclusion -- Notes -- References -- Index.
A Marxist investigation into the forms of resistance occurring in the UK call centre today.
9781786800145
Call centers--Social aspects--Great Britain.
Electronic books.
HE8788.W663 2017
338.142