IBM WebSphere Voice Server for Multiplatforms V5.1.1/V5.1.2 Handbook.

Front cover -- Contents -- Figures -- Tables -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Part 1 Introduction, planning, and installation -- Chapter 1. Introduction to speech technology -- 1.1 Overview of voice technology -- 1.2 Typical Interactive Voice Response (IVR) scenario -- 1.3 Components that make up a speech solution -- 1.3.1 The telephony network -- 1.3.2 Telephony components and Interactive Voice Response (IVR) -- 1.3.3 VoiceXML browser -- 1.3.4 Web server -- 1.3.5 Application server -- 1.3.6 Speech application -- 1.3.7 Voice server -- 1.3.8 Text To Speech (TTS) -- 1.3.9 Automatic Speech Recognition (ASR) -- 1.4 Overview of WebSphere Voice Server for Multiplatforms V5.1.x -- 1.4.1 WebSphere Voice Server V5.1.x features -- 1.4.2 WebSphere Application Server common infrastructure -- 1.4.3 Interoperability -- 1.4.4 Tools and utilities -- 1.4.5 Relationship to other WebSphere products -- Chapter 2. Basic deployment solution for WebSphere Voice Server V5.1.1/V5.1.2 -- 2.1 Architecture of a basic deployment solution -- 2.1.1 WebSphere Voice Server in a basic deployment infrastructure -- 2.1.2 Basic deployment solution topology -- 2.2 WebSphere Voice Server V5.1.x planning -- 2.2.1 Hardware and software prerequisites -- 2.3 Basic deployment across all platforms -- 2.3.1 Prerequisites for installation -- 2.3.2 WebSphere Voice Server installation -- 2.3.3 Linux environment settings -- 2.3.4 Verification of installation -- 2.3.5 Installation of WebSphere Application Server V5.1.0 Fix Pack 1 -- 2.3.6 WebSphere Voice Server Collector tool restoration -- 2.3.7 Updating the configuration to allow for automatic startup -- 2.3.8 Tuning -- 2.4 Silent install of WebSphere Voice Server V5.1.2 -- Chapter 3. Advanced deployment solution for WebSphere Voice Server V5.1.1/V5.1.2.

3.1 Architecture of an advanced deployment solution -- 3.1.1 Interactive Voice Response system -- 3.1.2 WebSphere Voice Server machines -- 3.1.3 Overview of WebSphere Deployment Manager -- 3.1.4 Overview of the WebSphere Edge Server Load Balancer component -- 3.1.5 Multiple language deployment -- 3.2 Advanced deployment solution topology -- 3.3 Deployment Manager with WebSphere Voice Server -- 3.3.1 Hardware and software prerequisites -- 3.3.2 Local area network requirements -- 3.3.3 Deployment Manager installation -- 3.3.4 Verifying the installation -- 3.3.5 Deployment Manager directory structure -- 3.3.6 Installing Network Deployment Fix Pack 1 -- 3.3.7 Installing the WebSphere Voice Server Administration Console -- 3.3.8 Configuring Deployment Manager -- 3.3.9 Configuring a WebSphere Voice Server node for autostart -- 3.3.10 Deployment Manager hints and tips -- 3.3.11 Securing messaging directories and log files -- 3.4 Load Balancer with WebSphere Voice Server -- 3.4.1 Hardware and software prerequisites -- 3.4.2 Microsoft Windows Server 2003 install -- 3.4.3 Linux installation -- 3.4.4 Configuring the Load Balancer system -- 3.4.5 Configuring Load Balancer for high availability -- 3.4.6 Configuring Load Balancer for autostart -- 3.4.7 Using Load Balancer to take a machine gracefully out of service -- 3.4.8 Load Balancer hints and tips -- Chapter 4. WebSphere Voice Server administration and configuration -- 4.1 WebSphere Application Server common infrastructure -- 4.2 HTTP server configuration -- 4.3 Using the Administrative Console -- 4.3.1 Accessing the Administrative Console -- 4.3.2 Logging out of the Administrative Console -- 4.3.3 Voice System view -- 4.3.4 Configuring ASR and TTS -- 4.3.5 Security -- 4.4 Command line tools -- 4.4.1 Adding a voice server to a cell from the command line.

4.4.2 Removing a voice server from a cell from the command line -- 4.4.3 Starting WebSphere Application Server from the command line -- 4.4.4 Stopping WebSphere Application Server from the command line -- 4.4.5 Starting Deployment Manager from the command line -- 4.4.6 Stopping Deployment Manager from the command line -- 4.4.7 Other commands -- 4.5 Using scripts -- 4.5.1 Modifying the WebSphere Voice Server configuration parameters using scripts -- 4.5.2 Sample scripts -- 4.6 Tivoli performance viewer -- 4.6.1 Starting the Tivoli Performance Viewer -- 4.6.2 Setting performance monitoring levels -- 4.6.3 Customizing the Tivoli Performance Viewer -- Chapter 5. WebSphere Voice Server configuration for specific IVRs -- 5.1 WebSphere Voice Server and IVRs support -- 5.2 Genesys Voice Platform Enterprise Edition V6.5.5 -- 5.2.1 Preparing GVP to communicate with WebSphere Voice Server -- 5.2.2 Using the GVP Configurator for MRCP ASR Support -- 5.2.3 IBM TTS connector for Genesys for WebSphere Voice Server installation -- 5.2.4 Configuring the IBM TTS Connector -- 5.2.5 WebSphere Voice Server configuration script for Genesys Voice Platform -- 5.2.6 Uninstalling the IBM TTS connector for Genesys Voice Platform -- 5.3 Cisco IVR -- 5.3.1 Tuning the Cisco gateway -- 5.4 WebSphere Voice Response -- 5.4.1 Setting up WebSphere Voice Response -- 5.4.2 Configuring default.cff -- 5.4.3 WebSphere Voice Server configuration script for WebSphere Voice Response -- 5.4.4 Sample VoiceXML for testing WebSphere Voice Server -- 5.4.5 Sample CCXML for testing Load Balancer -- Chapter 6. WebSphere Voice Server and IBM ^ BladeCenter technology -- 6.1 WebSphere Voice Server in an IBM ^ BladeCenter distribution -- 6.2 IBM ^ BladeCenter -- 6.2.1 The IBM ^ BladeCenter configuration -- 6.3 WebSphere Application Server Network Deployment Load Balancer.

6.3.1 Assigning weighting priority to servers -- 6.3.2 Server provisioning at its best -- 6.4 Expanding the WebSphere Voice Server deployment -- 6.5 Multiple IBM ^ BladeCenter environment -- Part 2 Voice-enabled application design and testing -- Chapter 7. Voice Toolkit V5.1 for WebSphere Studio installation for Windows -- 7.1 Obtaining the software -- 7.1.1 Voice Toolkit V5.1 for WebSphere Studio Electronic Download -- 7.2 Voice Toolkit V5.1 for WebSphere Studio prerequisites and planning -- 7.2.1 Preparing for offline installation -- 7.3 WebSphere Studio Site Developer V5.1.2 Installation -- 7.4 Voice Toolkit V5.1 for WebSphere Studio Installation -- 7.5 Update WebSphere Studio Site Developer with Voice Toolkit -- Chapter 8. Developing and testing grammars and lexicons -- 8.1 Grammar development -- 8.1.1 Starting Voice Toolkit V5.1 -- 8.1.2 Creating a simple grammar -- 8.1.3 Opening the Grammar Editor -- 8.1.4 Grammar syntax -- 8.1.5 Adding rules and rule references -- 8.1.6 Making phrases optional -- 8.1.7 Adding Semantic Interpretation -- 8.2 Grammar testing -- 8.2.1 Local grammar testing with live audio -- 8.2.2 Remote testing with audio files via MRCP -- 8.2.3 Testing with text -- 8.2.4 Grammar enumeration -- 8.3 Lexicon development -- 8.3.1 Creating a lexicon file -- 8.3.2 Opening the Lexicon Editor -- 8.3.3 Generating a lexicon from a grammar -- 8.3.4 Creating and modifying pronunciations -- 8.3.5 Unknown words -- 8.3.6 Adding lexicon references to the application -- 8.3.7 Testing a grammar with a lexicon -- 8.4 New features of WebSphere Voice Toolkit V6.0 -- 8.4.1 Graphical Grammar Builders -- 8.4.2 Local Voice Server for MRCP testing -- 8.4.3 Grammar conversion -- 8.4.4 Lexicon file generation -- 8.4.5 Voice Trace Analyzer -- Chapter 9. Voice Trace Analyzer -- 9.1 Overview -- 9.2 Preparation for using Voice Trace Analyzer.

9.2.1 Enabling trace on WebSphere Voice Server V5.1.x -- 9.2.2 Running the Collector Tool -- 9.3 Voice Trace Analyzer overview -- 9.3.1 Starting the Voice Trace Analyzer -- 9.3.2 Voice Trace Analyzer Recognitions tab -- 9.3.3 Voice Trace Analyzer Grammars tab -- 9.3.4 Voice Trace Analyzer Problems tab -- 9.3.5 Voice Trace Analyzer Call Flow Tab -- 9.3.6 Voice Trace Analyzer Statistics Tab -- 9.4 Listening/Analyzing Audio for Recognition Problems -- 9.5 Transcription and Session Completion analysis -- 9.6 Voice Trace Analyzer export features -- 9.7 Troubleshooting tips -- 9.7.1 Using the MRCP session identifier -- 9.7.2 Isolating each application's analysis results -- Chapter 10. Troubleshooting WebSphere Voice Server V5.1.1/V5.1.2 -- 10.1 Problem determination -- 10.2 Understanding messages and alarms -- 10.2.1 In-depth logging of error messages -- 10.3 Administrative Console -- 10.4 Understanding log messages -- 10.5 Enabling and monitoring trace -- 10.6 Collecting trace and log information -- 10.7 Understanding the Voice Trace Analyzer tool -- 10.8 Common troubleshooting tips -- 10.9 How to best use grammar caching -- 10.10 Testing Automatic Speech Recognition and synthesis -- 10.10.1 Testing from the command line on a WebSphere Voice Server machine -- 10.10.2 Testing grammars using the Voice Toolkit -- Part 3 Appendixes -- Appendix A. ITSO lab hardware descriptions -- WebSphere Voice Server on Intel Servers -- Server 1: IBM ^ xSeries 206: Machine Type/Model 8482-2RU -- Server 2: IBM ^ xSeries 230: Machine Type/Model 8658-61Y -- Server 3: IBM ^ xSeries 345: Machine Type/Model 8670-M1X -- IVR 1: WebSphere Voice Response on IBM ^ pSeries -- IVR 2: Avaya Interactive Response (Avaya IR) V1.3 on a Sun Workstation -- IVR 3: Cisco Internet Operating System (IOS) on a Cisco AS5400 Series Universal Gateway.

IVR 4: Cisco Internet Operating System (IOS) on a Cisco 1751-V Multiservice Modular Access Router.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.