Managing Negative People : Strategies for Success.

TITLE -- COPYRIGHT -- PREFACE -- ABOUT THE AUTHOR -- ACKNOWLEDGMENTS -- CONTENTS -- INTRODUCTION -- SECTION I Understanding Negative People -- WHY IS DEALING WITH NEGATIVITY IMPORTANT? -- WHERE DOES NEGATIVITY COME FROM? -- HOW DO YOU EXPERIENCE NEGATIVITY? -- Survey Results -- INTERPRETATION OF NEGATIVITY WORKSHEETS -- WHAT CAUSES NEGATIVE, DIFFICULT PEOPLE? -- What Is Motivation? -- Needs Motivation -- Needs Motivation Assessment -- THE STEP SYSTEM™ TO BETTER COMMUNICATION -- Interpretation -- Matching Styles to Motivators -- Interpretation -- OTHER CAUSES OF NEGATIVE, DIFFICULT PEOPLE -- VALUES-DRIVEN MOTIVATION -- SELF-ESTEEM -- ATTITUDES -- Self-Esteem and Attitudes -- Self-Esteem and Attitude Assessment -- Assessment Interpretation -- NORMS -- Summary -- SECTION II Dealing with Negativity -- DEALING WITH OTHERS' NEGATIVITY -- SKILL #1: Avoid Personalizing -- SKILL #2: Use "I" Messages -- SKILL #3: Deal with Their Anger -- Breathe Slowly and Regularly -- Speak in a Calm Manner -- USE THE UAR PROCESS -- Deal with Their Anger -- Remove Yourself from Irrational People -- SKILL #4: Confornt Negative Conflict -- SKILL #5 Turn Things Around -- Using Opposite Statements -- Asking What Can Be Done -- WHEN YOU ARE THE NEGATIVE PERSON -- SECTION III Understanding Negators' Styles -- NEGATOR STYLES -- Identifying Negator Styles -- NEGATOR STYLE QUIZ -- Interpretation -- The Most Difficult Negator Styles -- Personal Style and Ability to Deal with Negators -- MATCHING COMMUNICATION STRATEGIES -- SECTION IV Overcoming Negativity Using the BEEP System -- TURNING UNDERSTANDING INTO ACTION -- BE BOLD AND ASSERTIVE WITH NEGATORS -- EXPRESS THE PROBLEM AND SOLUTION CLEARLY -- STEP 1: Describe Behaviors and Determine Causes -- Evaluate the Causes -- STEP 2: Develop Solutions and Prepare a Script -- PREPARE A SCRIPT IN ADVANCE -- Preparing a Script.

EXPECT TO ACHIEVE YOUR GOALS -- Goal Achievement Assessment -- Scoring and Interpretation -- PRACTICE POSITIVE THINKING -- The AM/FM Approach -- An Everyday Example -- Tune in to Your Own "Positivity" -- Personal Worksheet for Positive Thinking: AM/FM Process -- Practice Makes It Perfect -- SECTION V Developing Your Action Plan -- BUILD YOUR POSITIVITY MUSCLES -- Positivity Building Survey -- Scoring and Interpretation -- Practice the Diamond Rule -- Personal Needs Survey -- Increase Relaxation -- Scheduling -- Experiencing Pleasant Events -- Natural Ways to Feel Good -- Taking Care of Your Body Through Diet and Sleep -- APPLY YOUR KNOWLEDGE -- REFERENCES -- Organizations: -- Publications: -- Assessment Instruments:.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.