Logged On : Smart Government Solutions from South Asia.

Front Cover -- Title Page -- Copyright -- Contents -- Foreword -- Preface and Acknowledgments -- About the Authors -- Chapter 1 A New Citizen-Government Alliance -- Citizens Are Demanding More Accountability from Their Governments -- Global Shifts-Catalysts for Change -- How Have These Shifts Affected South Asia? -- Linking Citizens to Government -- References -- Chapter 2 Learning What Makes Government Work in the 21st Century -- Why, Despite Reforms, Is Trust in Government So Low? -- After Decades of Public Sector Reforms, Few Victories Can Be Claimed -- The New Public Management: A Theorist's Dream and a Practitioner's Nightmare -- Results-Based Management: Show Me the Evidence -- Information Links Citizens to Government and Government to Citizens -- Monitoring and Evaluation Needs Rapid Feedback -- Even Good Information Is Not a Substitute for Sustained and Committed Leadership -- Digital Information Is Giving Citizens and Government New Power -- Digital Information Technology Needs Leadership to Become Smart Government -- Undeniable Improvements in South Asia -- Privacy Concerns Are Real -- Communication Technologies Open New Doors -- References -- Chapter 3 Solutions -- A Model for Change -- Five Solutions for Smart Reforms -- A Smart Proactive Government Model -- Conclusion-Still Many Barriers to Getting ICT Reforms Right -- References -- Appendix Looking under the Hood of the Smart Proactive Government Model -- Smart Proactive Government Uses Four Tools -- References -- Boxes -- Figures -- Back Cover.

Logged On looks at mobile and smart phone technology through the lens of good government management. How will developing governments deliver goods and services that citizens care about? How will government in these countries leapfrog over traditional public management reforms to help reach out to and collaborate directly with the citizen? This book provides example after example where this has happened and how mobile technology has helped provide solutions to old problems. Our astounding revelation that mobile technology is helping to fight corruption in Pakistan, improve health delivery in Bangladesh, provide access to government by the ordinary citizen in India, and help monitor elections in Afghanistan. If this Is possible in some place in poor South Asian countries considered the most poor in the world, then how can these examples be spread to further in these counties or in other countries? Logged on Government provides a look back on conventional solutions that have mostly not worked and why mobile solutions are taking hold. The book offers a model called Smart Proactive Government based on a Feedback model being used in Punjab, Pakistan. The book also offers five solutions that are present in every successful mobile and smart phone example that the authors reviewed.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.