The Use of Social Media in Operations and Supply Chain Management.

CO1 -- IJOPM-05-2020-829_proof -- Outline placeholder -- Researching the use of social media in operations and supply chain management: what can we learn from other business discip ... -- About this special issue -- What can we learn from other business disciplines? -- Social media platforms -- Research topics -- Theoretical perspectives -- Research methods -- Final remarks -- Notes -- References -- Appendix -- IJOPM-05-2019-0413_proof -- The impact of social media signals on supplier selection: insights from two experiments -- Introduction -- Literature review -- Supplier selection process and criteria -- Signalling theory in B2B markets -- Intentional signals -- Unintentional signals -- Differences in signalling in B2B vs B2C markets -- Importance of social media signals in B2B markets -- Hypotheses development -- Diminishing returns -- Supremacy effect of volume over valence -- Sensitivity of social media signals to deal size -- Sensitivity of social media signals to reference price -- Methodology -- Experimental design -- Participants -- Findings -- Descriptive observations -- Hypothesis testing: regression analyses -- Further analysis to assess trade-offs for new suppliers -- Discussion -- Implications for research -- Buyer's interpretation of social media signals and its impact -- Trust in social media signals -- Implications for practice -- Implications for a supplier's strategy -- Implications for a buyer's strategy -- Implications for market owners -- Conclusion and limitations -- References -- IJOPM-04-2019-0311_proof -- The influence of team social media usage on individual knowledge sharing and job performance from a cross-level perspective -- BLANK_WEB-1 -- IJOPM-04-2019-0315_proof -- Social media-based customer service and firm reputation -- Introduction -- Theoretical background and hypothesis development.

Social media usage in operations -- An RDT perspective on social media-based CS -- Hypotheses -- Methodology -- Sample and data collection -- Measures -- Firm reputation -- Social media-based CS -- Absorptive capacity -- ISO 9000 quality management system -- Training -- Control variables -- Data analysis -- Results -- Conclusion and discussion -- Theoretical contributions -- Managerial implications -- Limitations and future research directions -- Note -- References -- Appendices -- BLANK_WEB - 2 -- IJOPM-05-2019-0391_proof -- The dark side of social media connectivity -- BLANK_WEB - 3 -- IJOPM-04-2019-0321_proof -- The role of social media in managing supplier attractiveness -- IJOPM-04-2019-0331_proof -- Unpacking the impact of social media analytics on customer satisfaction: do external stakeholder characteristics matter? -- Introduction -- Theoretical background -- Review on the link between analytics-related resources and capability and organisational performance -- The characteristics of external stakeholders on SMA implementation -- Hypothesis development -- The impact of SMA on CS -- The contingent role of external stakeholder characteristics -- Customer engagement -- Research methods -- Sampling and data collection -- Measures and control variables -- Hypothesis testing -- Discussion and conclusions -- Theoretical contributions -- Practical implications -- Limitations and future research -- References -- BLANK_WEB - 4 -- IJOPM-04-2019-0318_proof -- Leveraging social media in new product development: organisational learning processes, mechanisms and evidence from China -- Introduction -- Theoretical background -- Social media in NPD -- Social media in organisational learning -- Methodology -- The context of the study -- Research design and data sources -- Data collection and analysis.

Findings and propositions: insights from NPD projects illustrating three different types of mechanisms -- Dynamic scanning for ideation -- Collective learning for R&amp -- D -- Fast-launch-and-improve cycle for testing and launch -- Conclusion -- Implications for research and practice -- Limitations and future research -- Note -- References -- Appendix.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.